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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is BankOne?

In a competitive business environment, staying ahead of competitors is essential for attracting and retaining customers. The contribution of your team, whether they are at a service desk or in a call center, is crucial in maintaining current customer relationships and establishing new ones. By partnering with solution providers who understand the key factors for success in branch banking, we are creating tools that empower your customer-facing personnel with the necessary insights to deliver outstanding service without the complications of navigating intricate software platforms. Our solutions enable quick access to relevant information within a secure, stable, and intuitive environment, allowing your workforce to focus on customer engagement rather than software navigation. EQL has developed a robust Any Branch Banking (ABB) System specifically designed for co-operative banks and credit societies. This groundbreaking ABB system supports both centralized and distributed core banking settings, giving our clients the flexibility to choose the solution that aligns best with their financial goals while boosting operational productivity. With the right resources at hand, your organization can not only survive but also flourish in tough economic climates, ultimately ensuring long-term success and customer satisfaction.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

Stackpile

API Availability

Has API

API Availability

Has API

Pricing Information

$10000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

E-QL Business Solutions

Date Founded

2001

Company Location

India

Company Website

www.eqlsoft.com/bank-finance-softwares.html

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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