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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is CMB?

CMB has revolutionized technology for microfinance institutions (MFIs), providing them with vital tools to enhance their operations while ensuring a cohesive customer experience and improving workflows across various branches and hubs. Furthermore, it acts as a solid foundation for the development of digital channels, encompassing online and mobile platforms. In spite of its extensive range of advanced features, the integration of CMB represents a financially savvy investment that affords MFIs a considerable competitive advantage. This all-encompassing, adaptable, and pre-configured core system tailored for microfinance and banking empowers organizations to offer exceptional services, build customer loyalty, boost responsiveness, encourage innovation, and strengthen their market presence through state-of-the-art technology and unique functionalities. Built to accommodate both expansion and operational efficiency, CMB equips MFIs and banks to effectively tackle the challenges posed by the modern business landscape while maintaining agility and a forward-thinking approach. Ultimately, embracing CMB not only enhances operational capabilities but also enables institutions to excel in a landscape that is becoming increasingly competitive, thus ensuring their long-term sustainability and success. Through its innovative features, CMB paves the way for MFIs to adapt to changing market demands and customer expectations.

Media

Media

Integrations Supported

ParaView
Stackpile

Integrations Supported

ParaView
Stackpile

API Availability

Has API

API Availability

Has API

Pricing Information

$10000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

MFSYS

Date Founded

2014

Company Location

Islamabad

Company Website

mfsys.com.pk/core-microfinance/

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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