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What is TellerGraph?

For a considerable duration, TELLERGRAPH has proven to be the standard for tools focused on branch staffing solutions. Its usage has been adopted by a wide array of financial institutions, and it also reaches the phone support and order departments of various non-bank entities. This adaptable tool is particularly suited for any setting where customer wait times are a concern. The TELLERGRAPH Teller Staffing Model functions on a personal computer, determining ideal staffing levels based on set maximum wait times and other parameters designated by the institution. The software provides a visual representation of staffing requirements throughout the day, broken down by each day of the week. These visual aids facilitate comparisons between existing staffing levels and suggested schedules, aiding in the enhancement of both customer service and employee productivity. Furthermore, service and activity benchmarks can be customized for different locations, allowing for up to four service areas in each branch, thereby offering a thorough overview of staffing and scheduling information. This adaptability guarantees that every branch can effectively address its specific operational needs while optimizing overall performance. Consequently, TELLERGRAPH remains an essential asset for improving branch efficiency across the board.

What is Oracle Health Workforce Management?

Rather than applying a one-size-fits-all method to patient care, Oracle Health Workforce Management employs a sophisticated blend of outcomes, interventions, and observations to create a customized workload assessment tailored to each patient's unique health conditions. The system continuously evaluates the expected admission, discharge, transfer, and workload requirements against current staffing levels. This functionality enables managers to quickly identify instances of either overstaffing or understaffing, allowing for timely and proactive adjustments. Moreover, while staff are on duty, Oracle Health Workforce Management promotes equitable patient assignments by matching the most qualified and available caregivers to each patient, taking into account staff credentials, continuity in care, specific patient needs, and anticipated care transitions. Additionally, discharge planning begins at the moment of admission, facilitating a seamless transition for patients when the time arises. This strategic method significantly improves both patient outcomes and the operational efficiency of healthcare organizations, ultimately leading to a better overall experience for both patients and staff.

Media

Media

Integrations Supported

Stackpile

Integrations Supported

Stackpile

API Availability

Has API

API Availability

Has API

Pricing Information

$10000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castle Creative Services

Date Founded

1981

Company Location

United States

Company Website

www.castlecreative.com/tellergraph.htm

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/health/clinical-operations/workforce-resource-planning/

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Categories and Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

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