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What is Tettra?

Tettra serves as an internal knowledge repository that employs intelligent workflows to address frequently asked questions. It enables teams to document crucial policies, processes, and procedures in a centralized location. This functionality not only streamlines the onboarding process for new employees but also minimizes the time dedicated to answering common inquiries. In a landscape where cloud applications dominate our daily tasks, the ever-expanding array of software tools continues to generate a wealth of information. However, this increase in data can lead to challenges, as the fragmentation of various tools complicates the sharing of context and alignment on key decisions, particularly across different departments. It's essential that your top performers are not burdened with repetitive questions while your team grows. For effective collaboration and rapid progress, everyone must have access to the same knowledge and guiding principles. The effectiveness of your internal knowledge base hinges on the active participation of all team members. Additionally, Tettra facilitates knowledge sharing by allowing users to reference content from other systems, ensuring that valuable insights are easily accessible. This interconnected approach helps foster a more informed and agile workforce.

What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

Media

Media

Integrations Supported

Google Docs
Jotform
LinkedIn
Loom
Microsoft Teams
Prezi
Slack
SlideShare
Stackreaction
Typeform
Vimeo
Wistia
Wufoo
Zapier
Zight

Integrations Supported

Desktop.com
Outdoo AI
Rippling
Teamstack
Zendesk

API Availability

API Availability

Pricing Information

$99 per month
For first 10 users
Free Version
Free Trial Offered?

Pricing Information

$57.00/month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Tettra

Date Founded

2015

Company Location

United States

Company Website

tettra.co

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Categories and Features

Corporate Wiki

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Process Documentation

Not specified

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
Webhooks

Categories and Features

Corporate Wiki

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Not specified

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