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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Avochato?

Avochato is an easy-to-use text messaging platform tailored for support and sales teams. This software provides companies with an effective means to engage with their customers, resulting in increased response rates and improved conversion rates. Features include a chat widget, real-time messaging, broadcasting capabilities, automated surveys, and customizable APIs. Additionally, users can monitor customer interactions and track engagement levels. Avochato also seamlessly connects with popular business applications like Slack, Office 365, and Salesforce, enhancing team collaboration and productivity. By leveraging these integrations, businesses can streamline their communication processes and better serve their clients.

Media

Media

Integrations Supported

Salesforce
Slack
Wufoo
Zapier
Easyflow
Facebook Messenger
Freshdesk
Google Chrome
Help Scout
Pipedrive
Shopify
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Zendesk

Integrations Supported

Salesforce
Slack
Wufoo
Zapier
Cognito Forms
Microsoft 365
SaveMyLeads
Shift
Stackreaction

API Availability

API Availability

Pricing Information

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Trial Offered?

Pricing Information

Pro - $399 per month
Standard - $199 per month
Core - $99 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Avochato

Date Founded

2015

Company Location

United States

Company Website

www.avochato.com/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Live Chat
Surveys & Feedback
Workflow Management

NPS

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging

Categories and Features

Bulk SMS

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management

Event Management

Attendee Management
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties

Real Estate Agency

Client / Property Matching
Client Database
Commission Management
Contact Management
Lead Management
Listing Management

Reputation Management

Gamification
Response Management
Review Generation
Review Monitoring

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

SMS Survey

Not specified

Travel Agency

Customer Database
Marketing Management
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations

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