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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Cellcast?

Cellcast is a communication platform based in Australia that focuses on providing SMS, MMS, and voice services, enabling businesses of various sizes to efficiently handle customer interactions and execute marketing initiatives at a reasonable cost. Its user-friendly model does away with monthly subscription fees, instead offering prepaid credits at attractive rates, making Cellcast a top choice for sending bulk SMS, MMS, appointment reminders, and marketing messages effectively. Key Features Include: - ✅ Affordable Pay-As-You-Go Pricing - ✅ Extensive SMS & MMS Gateway - ✅ Fast Message Delivery - ✅ Custom Sender ID Options - ✅ Email to SMS and SMS to Email Services - ✅ Available Integration APIs - ✅ Bulk SMS/MMS Options with Scheduling - ✅ Two-way SMS Interaction Features - ✅ Local Australian Customer Support By signing up, you'll gain access to FREE SMS and MMS credits, allowing you to experience the powerful solutions that Cellcast provides! Furthermore, this platform is designed to help businesses elevate their customer engagement through cutting-edge communication strategies, ensuring they remain competitive in a rapidly evolving market.

Media

Media

No images available

Integrations Supported

Salesforce
Shopify
Easyflow
Facebook Messenger
Freshdesk
GirikSMS
Google Chrome
Help Scout
HubSpot CRM
HubSpot Sales Hub
Mailchimp
Pipedrive
Sapling AI Writing Assistant
Slack
Vonage Business
Vonage Communications APIs (Nexmo)
WooCommerce
Wufoo
Zapier
Zendesk

Integrations Supported

Salesforce
Shopify
Easyflow
Facebook Messenger
Freshdesk
GirikSMS
Google Chrome
Help Scout
HubSpot CRM
HubSpot Sales Hub
Mailchimp
Pipedrive
Sapling AI Writing Assistant
Slack
Vonage Business
Vonage Communications APIs (Nexmo)
WooCommerce
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$59.97 per month
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Cellcast

Date Founded

2018

Company Location

Australia

Company Website

www.cellcast.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

NPS

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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