Emotive Reviews & Ratings

Emotive

1.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 2 Ratings

Total 1 out of 5 stars
ease 2 out of 5 stars
features 2.5 out of 5 stars
design 3 out of 5 stars
support 1 out of 5 stars

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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Emotive?

Consumers have a strong preference for authentic interactions rather than generic marketing communications. Emotive enables eCommerce brands to cultivate personalized relationships with their clientele through conversational texting, positioning itself as the pioneering platform solely focused on human-to-human marketing. Shoppers are increasingly disinterested in automated promotions; rather, they desire real sales associates who can guide them in finding the perfect products. Our committed team communicates with your website leads via text, aiming to enhance both conversion rates and customer trust. People yearn for dialogue with other human beings, avoiding bots and standard marketing tactics. Once you set up your campaigns, our human-verified AI takes care of the remaining tasks with efficiency. The cornerstone of our success is the collaboration between actual human agents and advanced AI technologies. Our distinctive system empowers sales professionals to quickly address inquiries, showcase exclusive offers, and boost conversion rates. Furthermore, you can track sales and gather insights from various eCommerce platforms such as Shopify, Magento, and BigCommerce. Conversations can be easily routed to your customer service systems, including Zendesk, Gorgias, or Slack, facilitating smooth communication. This forward-thinking strategy not only improves the customer experience but also propels business expansion in a fast-changing digital environment. By prioritizing genuine connections, brands can foster loyalty and encourage repeat business.

Media

Media

Integrations Supported

Help Scout
Shopify
Slack
Zapier
Zendesk
Aircall
Facebook Messenger
Google Chrome
Salesforce
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo

Integrations Supported

Help Scout
Shopify
Slack
Zapier
Zendesk
Axis LMS
BDOW!
Klaviyo
Kustomer
ThoughtMetric
Zaius

API Availability

API Availability

Pricing Information

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Emotive

Date Founded

2018

Company Location

United States

Company Website

emotive.io

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Live Chat
Surveys & Feedback
Workflow Management

NPS

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging

Categories and Features

Bulk SMS

Not specified

SMS Marketing

Not specified

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