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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Launch Control?

Rely on the top-notch deliverability rates of the industry, alongside extensive compliance features, a steady stream of valuable leads, and the constant availability of a devoted customer success team that operates 24/7. Revolutionize your customer text marketing interactions while significantly increasing your revenue. Effortlessly streamline numerous customer touchpoints to boost engagement, interest, and satisfaction, all tailored to fit the specific needs of your clientele. The new age of response-driven conversational AI has emerged, promising enhanced outcomes. Discover a text marketing solution that is not only user-friendly but also loaded with powerful functionalities. It integrates flawlessly with your favorite tools, such as customer service platforms, review websites, email marketing systems, and beyond. Enhance your business with ongoing support from a dedicated team that works closely with you to refine your text marketing strategy, ensuring you are always on the path to success. By collaborating with our knowledgeable team, you will uncover customized strategies that resonate with your audience and increase your potential for revenue growth. Additionally, this partnership equips you with the agility to respond to shifts in the market and evolving customer expectations with confidence, ultimately ensuring sustained success over time.

Media

Media

Integrations Supported

Help Scout
Salesforce
Shopify
Slack
Zapier
Aircall
Clio
Easyflow
Forefront
Freshdesk
Google Chrome
HubSpot CRM
HubSpot Customer Platform
Intercom
Pipedrive
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zendesk
Zoho CRM

Integrations Supported

Help Scout
Salesforce
Shopify
Slack
Zapier
Aircall
Clio
Easyflow
Forefront
Freshdesk
Google Chrome
HubSpot CRM
HubSpot Customer Platform
Intercom
Pipedrive
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$59.97 per month
Free Trial Offered?
Free Version

Pricing Information

$497 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Launch Control

Date Founded

2019

Company Location

United States

Company Website

launchcontrol.us

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

NPS

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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