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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Textable?

Quickly begin texting with your existing business phone numbers using our messaging application, which allows you to use your own carrier. For a modest monthly fee, you can manage your account across various devices, enabling you to keep business and personal contacts organized and synced. Experience the convenience of sending and receiving MMS messages, which helps you enhance your interactions with rich media content. You also have the option to schedule messages individually or easily send them to multiple recipients at once. Your account is designed for flexibility, permitting logins from different devices and access to messages from any computer through popular web browsers like Chrome, Firefox, or Edge. Moreover, multiple users can share the same number, allowing your team to efficiently respond to incoming messages. This ensures that your customers can reach out to you just as easily as they would to friends and family via text. They won't need to download a separate messaging app; they can simply contact your business number to start a conversation. This efficient arrangement not only simplifies communication but also significantly boosts customer engagement, making it easier for you to connect with your audience. Ultimately, this leads to a more responsive and dynamic customer service experience.

Media

Media

Integrations Supported

Aircall
Easyflow
Facebook Messenger
Freshdesk
Google Chrome
Help Scout
Pipedrive
Salesforce
Sapling AI Writing Assistant
Shopify
Slack
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zapier
Zendesk

Integrations Supported

API Availability

API Availability

Pricing Information

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Trial Offered?

Pricing Information

$19.99/month

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Textable

Company Location

United States

Company Website

www.textable.co

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Live Chat
Surveys & Feedback
Workflow Management

NPS

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging

Categories and Features

SMS Marketing

2-Way Messaging
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging

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