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What is The Change Shop?

The Change Shopâ„¢ provides an efficient solution for leaders looking to navigate organizational change while minimizing expenses, equipping them with sophisticated tools to analyze and oversee employee feedback through a single subscription model. With this resource, you can quickly send out short, mobile-optimized surveys via email to collect insights from your team regarding the effectiveness of the change initiatives. Neglecting effective change management can lead to significant challenges, making it crucial to assess your preparedness for future projects and adhere to established best practices. In addition, this tool enables you to gauge the perceptions of other managers and team leaders about the change's progress. By gathering feedback from the leadership team, you can create customized reports that encapsulate the shared perspectives, enhancing decision-making. Before embarking on your next major change project, leverage this tool to simulate different scenarios and identify potential risks unique to your industry, which will help you remain ready for any challenges that may arise. Ultimately, successful change management encompasses not only the execution of strategies but also a deep understanding of the intricate dynamics within your team and their readiness to embrace change. Moreover, this comprehensive approach fosters a culture of continuous improvement, enabling leaders to adapt and thrive in an ever-evolving business landscape.

What is BMC Helix ITSM?

BMC Helix ITSM is a comprehensive, AI-powered service management solution engineered to help enterprises modernize support operations and improve service delivery at scale. It integrates core ITSM practices with agentic AI capabilities that automate tasks, enhance decision-making, and accelerate root-cause identification. The platform captures and centralizes organizational knowledge, enabling faster issue resolution and more effective self-service experiences. Conversational AI assistants support users wherever they work, reducing ticket volume while improving overall satisfaction. AI-driven incident clustering helps teams detect major issues early, while smart change risk analysis increases deployment confidence and reduces the likelihood of service failures. Teams benefit from improved collaboration through AI-enhanced ChatOps and guided swarming workflows. Integrated discovery and AIOps provide deep visibility into service dependencies, allowing teams to diagnose problems more accurately. Knowledge capture automatically documents resolutions, strengthening organizational intelligence over time. With unified service and operations management, enterprises achieve faster resolution times and more resilient services. The platform ultimately empowers IT teams to deliver consistent, scalable, and proactive support across the entire digital landscape.

Media

Media

Integrations Supported

BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium

Integrations Supported

BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

The Change Shop

Date Founded

2017

Company Location

United States

Company Website

www.thechangeshop.com

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.helixops.ai/products/bmc-helix-itsm.html

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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