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What is The Hotels Network?
The Hotels Network offers a powerful growth platform tailored for hotel brands, focused on boosting direct bookings by optimizing the visitor experience from the initial engagement to final conversion through advanced personalization, benchmarking, and analytics. This innovative platform empowers hotels to attract, engage, and convert online visitors effectively by employing a variety of tools such as behavioral targeting, dynamic price-comparison features, review-summary overlays, and exit-intent prompts, all of which require little to no IT support for implementation. With a sophisticated personalization engine, the platform utilizes predictive algorithms to tailor messages, offers, and content to specific visitor segments and behaviors, leading to enhanced conversion rates and improved average daily rates. The inclusion of the “BenchDirect” feature provides real-time, interactive benchmarking data and analytics on direct-channel performance, allowing hotels to evaluate their competitive position accurately. Furthermore, by leveraging these cutting-edge tools, hotels are able to gain deeper insights into their market standing and optimize their growth strategies effectively, ensuring they remain agile in a competitive landscape. Ultimately, this comprehensive approach not only enhances the customer experience but also drives long-term success for hotel brands.
What is Genuyn?
Engage your visitors in a compelling way that mirrors the allure of a captivating film, by incorporating a chatbot and a Messenger web widget on your hotel’s website to foster interaction with potential guests. By recognizing who visits your site, you can create a seamless line of communication that persists even after they leave the page, turning inquiries into bookings and freeing up your staff while simultaneously increasing Direct Bookings. As soon as a guest books a room, gather insights about them, regardless of how they made the reservation, and assess their preferences and interests to build a relationship before their stay; for instance, you might send a wine tour offer to an enthusiast or complimentary gallery tickets to an art lover. Connect with your guests in real-time through popular social messaging platforms like Facebook Messenger, WhatsApp, and SMS, allowing you to promptly address their questions, resolve issues, and enhance their experience with personalized touches. It’s noteworthy that 13% of chat interactions lead to Direct Bookings, underscoring the power of tailored communication, and by fostering this relationship, you can encourage repeat visits and cultivate lasting loyalty among your guests. Ultimately, these strategies not only elevate guest satisfaction but also contribute significantly to the overall reputation and success of your hotel.
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
On-Site Training
Company Facts
Organization Name
The Hotels Network
Date Founded
2015
Company Location
Spain
Company Website
thehotelsnetwork.com
Company Facts
Organization Name
Genuyn
Date Founded
2017
Company Location
United Kingdom
Company Website
genuyn.com
Categories and Features
Hotel Business Intelligence
Not specified
Categories and Features
Guest Messaging
Not specified