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What is The Smart Director?

“The Smart Director” has been thoughtfully designed with a strong focus on exceptional customer service. We recognize the importance of addressing our clients' needs effectively. Our services are equipped with integrated tools that let clients submit service requests online, eliminating the necessity for phone calls. With a simple click, help is readily accessible. When using the Live Request feature, we provide an estimated callback time so you know when to expect our response. Just like you, we operate 24/7 to ensure that your needs are met promptly. You can send a service request at any hour, and we’ll get back to you as quickly as we can. Requests received after hours, on weekends, or during holidays will be recorded and addressed on the next business day. Moreover, our CCCMail tool enhances communication by allowing us to send messages accessible through all our products. This includes important notifications regarding holiday hours and essential weather alerts that could affect our area. Keeping you informed is a priority, and we are dedicated to providing you with all the information you need, whenever you need it. Your trust in us is greatly appreciated, and we are committed to fostering transparent communication at all times. We want to ensure that your experience with us is seamless and satisfactory.

What is Clientrol?

Manage, promote, and regulate client retainers and inquiries with ease while handling each client request seamlessly. The Client Portal is secured with a unique Username and Password for safe access. Clients have the capability to track their remaining retainer time and purchase additional hours as needed. Projects can be conveniently exported in PDF format for straightforward sharing. Users can initiate work requests through a customized form, and the feature for managing approval requests can be switched on or off as desired. Time can be added to a request either through manual input or by utilizing a timer, providing flexibility in handling tasks. Requests have the option to be visible or hidden, and clients can access requests without triggering notifications. An option is available to require approval before closing requests, with limitations on submitting new requests if there are no hours left. Payments are directly credited to your PayPal or Stripe account with a 0% processing fee, giving you complete financial control. The user-friendly client access dashboard ensures immediate visibility of all client activities, including real-time updates on online clients and manager availability, which significantly boosts overall operational efficiency and communication. Additionally, the system's design promotes a streamlined workflow, making it easier for clients and managers to collaborate effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$12 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Continental Computers

Date Founded

1985

Company Location

United States

Company Website

continentalcomputers.com/smart-director/

Company Facts

Organization Name

Clientrol

Date Founded

2016

Company Location

Ireland

Company Website

clientrol.com

Categories and Features

Funeral Home

Cemetery Management
Cremation Management
Financial Reporting

Categories and Features

Project Management

Not specified

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