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What is The Smart Director?

“The Smart Director” has been thoughtfully designed with a strong focus on exceptional customer service. We recognize the importance of addressing our clients' needs effectively. Our services are equipped with integrated tools that let clients submit service requests online, eliminating the necessity for phone calls. With a simple click, help is readily accessible. When using the Live Request feature, we provide an estimated callback time so you know when to expect our response. Just like you, we operate 24/7 to ensure that your needs are met promptly. You can send a service request at any hour, and we’ll get back to you as quickly as we can. Requests received after hours, on weekends, or during holidays will be recorded and addressed on the next business day. Moreover, our CCCMail tool enhances communication by allowing us to send messages accessible through all our products. This includes important notifications regarding holiday hours and essential weather alerts that could affect our area. Keeping you informed is a priority, and we are dedicated to providing you with all the information you need, whenever you need it. Your trust in us is greatly appreciated, and we are committed to fostering transparent communication at all times. We want to ensure that your experience with us is seamless and satisfactory.

What is HarePoint HelpDesk for SharePoint?

A remarkable helpdesk solution specifically designed for your SharePoint environment greatly improves the quality of your IT support services while fostering both effectiveness and transparency. Users have the ability to submit their requests through a web form or email, which are then converted into a unified ticket list. HelpDesk operators are promptly alerted about new requests or user replies, effectively mitigating the risk of violating service level agreements (SLAs). The system meticulously monitors response times and facilitates escalation or alerts for any approaching deadlines, guaranteeing timely assistance. Comprehensive reports can be generated to evaluate the quality of support services and track essential performance metrics. Moreover, if a request remains unaddressed beyond the set timeframe, it is automatically escalated to ensure it receives the necessary attention. Clients can verify the completion of resolutions, minimizing the chances of missed requests through an extensive array of automatic notifications and escalation features. Additionally, the system proactively reduces the number of incoming requests by showcasing relevant articles from the integrated knowledge base before a request is made, thereby enhancing user self-service opportunities. This method not only simplifies the support process but also empowers users to resolve issues on their own, ultimately leading to a more efficient helpdesk operation and improved user satisfaction. By integrating these features, the helpdesk system fosters a more proactive and user-centric approach to IT support.

Media

Media

Integrations Supported

Microsoft SharePoint

Integrations Supported

Microsoft SharePoint

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,299 per server
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Continental Computers

Date Founded

1985

Company Location

United States

Company Website

continentalcomputers.com/smart-director/

Company Facts

Organization Name

HarePoint

Date Founded

2003

Company Location

Canada

Company Website

www.harepoint.com/Products/HarePointHelpDesk/Default.aspx

Categories and Features

Funeral Home

Cemetery Management
Cremation Management
Financial Reporting
Funeral Ledger
Lot Management
Merchandising
Pre-Need Management
Routing

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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