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What is Thematic?
Consolidate, analyze, and rank customer feedback on an inclusive and interactive platform. Leverage AI-driven thematic and sentiment analysis to extract meaningful insights. Optimize your customer feedback strategy through sophisticated evaluations of themes and sentiments that reveal essential insights vital for improving your business outcomes. Effortlessly merge feedback from diverse channels, including online reviews, chat interactions, and surveys, with convenient one-click features. Thematic enhances feedback utilization by automatically redacting sensitive information, allowing teams to handle data securely and in accordance with regulations. It systematically organizes feedback into recognizable themes and sentiments as they emerge, providing quantitative analysis of recurring themes for a richer understanding. The platform offers robust search capabilities to investigate similar themes and acquire further insights. You can easily manage themes with options to edit, disregard, or combine them. Utilize powerful analytical tools to uncover significant issues and apply filtering options to categorize and refine your results based on organized data. Set up alerts for developing concerns and efficiently trace back to pinpoint root causes, enabling swift proactive management and resolution of customer issues. This holistic strategy not only deepens your connection with customers but also guides informed strategic planning effectively, ensuring that their voices are heard and acted upon in a timely manner.
What is Frame AI?
The Voice of Customer (VoC) engine empowers organizations to take decisive action across all levels. Tailored for leaders in customer experience who value actionable outcomes rather than just superficial survey results, this system acts as an alert mechanism, enabling prompt action before issues develop into larger problems. By harnessing insights, it removes ambiguity surrounding which customers, cases, and themes deserve attention. This proactive approach helps in spotting emerging trends to prevent potential difficulties. Shift the focus from simply observing historical performance metrics to using empirical evidence. Gather insights from your whole customer base, extending beyond just survey participants. Create detailed executive and cross-functional reports that facilitate prioritization based on data. Embrace a continuous VoC strategy instead of relying on infrequent quarterly evaluations, utilizing multiple communication channels. Gain advantages from automatic identification of themes and analysis of their impacts. Translate qualitative insights into quantitative data that illustrates genuine value. Acknowledge both ongoing achievements and areas that require improvement. Effectively allocate resources, enhance operations, and support team members with solid data. Reduce the time dedicated to reporting tasks, allowing for a greater focus on customer requirements and fostering a culture that emphasizes responsiveness. This all-encompassing strategy not only boosts customer satisfaction but also fosters long-lasting loyalty, ultimately solidifying the foundation for future growth and success.
Integrations Supported
Zendesk
Help Scout
Intercom
Medallia
Salesforce
Slack
SurveyMonkey
Treehouse
Integrations Supported
Zendesk
Help Scout
Intercom
Medallia
Salesforce
Slack
SurveyMonkey
Treehouse
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Thematic
Date Founded
2015
Company Location
New Zealand
Company Website
www.getthematic.com
Company Facts
Organization Name
Frame AI
Date Founded
2016
Company Location
United States
Company Website
frame.ai/
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback