Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
Alternatives to Consider
- 
                PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
- 
                ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
- 
                QuantA cloud-based solution designed for managing retail spaces, product categories, and planograms is now available. It features intelligent automation that generates planograms based on sales data, ensuring that planograms remain up-to-date even across extensive retail networks with multiple locations. Quant serves as a comprehensive tool for Space Planning and Category Management, including functionalities for planograms, product ranging, shelf labels, POS printing, in-store communication, and marketing. Leveraging the advantages of cloud computing, Quant Cloud enables teams to collaborate on projects from anywhere in the world, accessing the same database seamlessly across various devices. There’s no requirement for complex infrastructure setups or additional strain on your IT resources. Our team of consultants is readily available to provide support, training your staff and facilitating data integration, allowing Quant to be operational in under 12 weeks. This efficient onboarding process means you can quickly start reaping the benefits of improved retail management.
- 
                AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AIâ„¢ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
- 
                ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
- 
                PlanfixThe Planfix platform empowers organizations to oversee their complete business operations online. No matter the size or sector of the company, Planfix serves as an exceptional tool for project and work management. This platform provides your organization with a highly customizable management system, allowing for tailored process designs and visual elements to suit your needs. Combining features such as task and project management, CRM, sales, marketing, production, logistics, support services, accounting, and human resources, Planfix offers a comprehensive solution that integrates various aspects of business operations. Data flows smoothly between teams, ensuring that a transaction at the implementation phase can seamlessly evolve into a project and then be handed over to support. Planfix is ideal for a diverse range of entities, including businesses, non-profit organizations, public associations, and any collective striving towards a mutual goal. With the trust of 7,724 companies, it streamlines business workflows for over 68,000 users, enhancing efficiency and collaboration across the board. The versatility and robustness of the Planfix platform make it a valuable asset for any organization aiming to improve its operational effectiveness.
- 
                SendbirdSendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively. Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.
- 
                Zoho ProjectsProject management has reached a high level of efficiency, and Zoho Projects, a cloud-based software solution, enhances this by enabling effective planning and tracking of your work. With the ability to collaborate with your team from any location, you can ensure that your projects stay on schedule by organizing activities, allocating tasks, managing resources, and enhancing teamwork. Utilizing Gantt charts within Zoho Projects allows you to develop a comprehensive project plan while monitoring task progress. This software not only helps you keep an eye on crucial tasks and their interdependencies but also alerts you to any discrepancies from your intended timeline. By minimizing the time spent on repetitive activities, Zoho Projects streamlines your workflow, making it user-friendly regardless of the complexity of your processes. Its intuitive drag-and-drop interface simplifies the creation and implementation of new automations. Additionally, the Projects timesheet feature enables you to log both billable and non-billable hours, accurately capturing every moment of your labor through manual entries or timers. Furthermore, its seamless integration with Zoho Invoice facilitates effortless invoice generation, ensuring that all your hard work is properly compensated. This comprehensive approach to project management not only enhances productivity but also fosters better communication within your team.
- 
                ConnecteamConnecteam is a comprehensive mobile application tailored for employees who work outside of traditional desk environments. It offers essential tools for overseeing and coordinating field staff, featuring options for communication, workflow management, scheduling, and time tracking. With just a few simple clicks, you can unify your mobile workforce. The desktop Launchpad enables seamless collaboration, operational management, skill development, and employee engagement monitoring. In no time, you can design a fully-branded mobile app for your organization, incorporating elements like safety checklists, orientation programs, product catalogs, and shift management features. Additionally, you have the flexibility to personalize the app's functionalities to meet your specific requirements. You can also analyze team interactions with company resources, allowing you to identify areas for improvement and enhance efficiency. Connecteam empowers both managers and employees to streamline their processes, enabling a greater focus on growth. The platform supports various integrations, including Google Calendar, Gusto, QuickBooks Payroll, Xero, and more, ensuring a seamless experience for users. Ultimately, this all-in-one solution is designed to enhance productivity and engagement among non-desk employees.
- 
                Project InsightProject Insight (PI) is an advanced project and portfolio management software that enables organizations to compile and analyze all their projects seamlessly. By integrating your work, projects, and tasks into a single, user-friendly online platform, PI can be tailored to meet the specific requirements of your business. This makes it particularly beneficial for organizations with intricate project management needs, such as budgeting, scheduling, time-tracking, and capacity planning. Despite its robust features, PI remains accessible and adaptable, which in turn enhances the level of customer service you can offer. Users can effortlessly merge data from essential tools like CRM, accounting, DevOps, and support software, providing stakeholders with immediate insights into project status. Additionally, the FREE version of PI allows users to get started quickly and scale their usage over time as their needs evolve. This flexibility ensures that as your organization grows, PI can continue to meet your changing project management demands.
What is ThinkTime?
                Contemporary cloud-driven solutions that enhance communication and boost performance throughout every tier of your organization have the potential to revolutionize how your business operates. 
Achieving immediate insights into your organization's progress is crucial. ThinkTime is built for rapid implementation, allowing seamless integration with current systems and featuring an intuitive user interface that simplifies the user experience. 
Efficient Task Management 
Utilize sophisticated tools to monitor, predict, delegate, and manage tasks with greater efficiency.
Store Audits 
Transforming in-store visits into practical, actionable objectives.
Support Services 
In-store support teams gain quicker and more effective help, streamlining operations.
Effective Communication 
Tailored content designed to inform and engage your associates, fostering a more connected workplace. Additionally, these tools encourage collaboration and enhance overall productivity within the organization.
            
        
            What is Pazo?
                Execution can become cumbersome when teams rely on multiple platforms such as WhatsApp, Email, and others for managing checklists, tickets, approvals, and documents. With Pazo, frontline employees no longer need to juggle various applications or struggle to remember their tasks. Field managers are able to complete checklists in real-time at designated locations, eliminating the need for paperwork. The app facilitates seamless communication between field teams and HQ, while area managers can effortlessly monitor the activities of field managers and stores from anywhere. Customized command center dashboards can be created for HQ leadership, enhancing the efficiency of periodic review meetings. Say goodbye to WhatsApp! The built-in chat feature allows for communication with individuals or groups, fostering continuous coaching and development. This approach ensures that field operations are streamlined through automation, and when compliance issues arise, timely notifications and triggers are sent to all relevant parties, ensuring a proactive response. By embracing such tools, teams can enhance their operational efficiency significantly.
            
        
            Integrations Supported
            
                
    Google Sheets
            
            
        
        
    
        
        
            
                
    Microsoft Azure
            
            
        
        
    
        
        
            
                
    MySQL
            
            
        
        
    
        
        
            
                
    SQL
            
            
        
        
    
        
        
            
                
    Slack
            
            
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
        Pricing not provided.
        
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
        Pricing not provided.
        
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
ThinkTime
Date Founded
2012
Company Location
United States
Company Website
www.thinktime.com
Company Facts
Organization Name
Pazo
Date Founded
2015
Company Location
India
Company Website
gopazo.com
Categories and Features
Help Desk
                                        Alerts / Escalation
                                        
                                    
                                    
                                    
                                        Automated Routing
                                        
                                    
                                    
                                    
                                        Community Forums
                                        
                                    
                                    
                                    
                                        Customizable Branding
                                        
                                    
                                    
                                    
                                        Document Storage
                                        
                                    
                                    
                                    
                                        Email Integration
                                        
                                    
                                    
                                    
                                        IT Asset Management
                                        
                                    
                                    
                                    
                                        Incident Management
                                        
                                    
                                    
                                    
                                        Interaction Tracking
                                        
                                    
                                    
                                    
                                        Knowledge Base 
                                        
                                    
                                    
                                    
                                        Known Issue Management
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Multi-Channel Communication
                                        
                                    
                                    
                                    
                                        Multiple Brands / Products
                                        
                                    
                                    
                                    
                                        Network Monitoring
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                                    
                                    
                                        Service Level Agreement (SLA) Management
                                        
                                    
                                    
                                    
                                        Ticket Management
                                        
                                    
                            
                        Knowledge Management
                                        Artificial Intelligence (AI)
                                        
                                    
                                    
                                    
                                        Cataloging / Categorization
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Decision Tree
                                        
                                    
                                    
                                    
                                        Discussion Boards
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Knowledge Base Management
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                            
                        Retail Execution
                                        AI / Image Recognition
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Data Collection
                                        
                                    
                                    
                                    
                                        Inspection
                                        
                                    
                                    
                                    
                                        Pricing / Placement Optimization
                                        
                                    
                                    
                                    
                                        Product Education
                                        
                                    
                                    
                                    
                                        Product Promotion Strategy
                                        
                                    
                                    
                                    
                                        Retail Site Audit
                                        
                                    
                                    
                                    
                                        Workforce Management
                                        
                                    
                            
                        Task Management
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Create Subtasks
                                        
                                    
                                    
                                    
                                        Gamification
                                        
                                    
                                    
                                    
                                        Gantt Charts
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Percent-Complete Tracking
                                        
                                    
                                    
                                    
                                        Progress Tracking
                                        
                                    
                                    
                                    
                                        Recurring Tasks
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                                    
                                    
                                        Spreadsheet View
                                        
                                    
                                    
                                    
                                        Task Board View
                                        
                                    
                                    
                                    
                                        Task Planning
                                        
                                    
                                    
                                    
                                        Task Scheduling
                                        
                                    
                                    
                                    
                                        Task Tracking
                                        
                                    
                                    
                                    
                                        Time Tracking
                                        
                                    
                                    
                                    
                                        To-Do List View
                                        
                                    
                            
                        Categories and Features
Retail Execution
                                        AI / Image Recognition
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Data Collection
                                        
                                    
                                    
                                    
                                        Inspection
                                        
                                    
                                    
                                    
                                        Pricing / Placement Optimization
                                        
                                    
                                    
                                    
                                        Product Education
                                        
                                    
                                    
                                    
                                        Product Promotion Strategy
                                        
                                    
                                    
                                    
                                        Retail Site Audit
                                        
                                    
                                    
                                    
                                        Workforce Management
                                        
                                    
                            
                        Retail Management
                                        CRM
                                        
                                    
                                    
                                    
                                        Commission Management
                                        
                                    
                                    
                                    
                                        Email Marketing
                                        
                                    
                                    
                                    
                                        Employee Management
                                        
                                    
                                    
                                    
                                        Loyalty Program
                                        
                                    
                                    
                                    
                                        Mail Order
                                        
                                    
                                    
                                    
                                        Merchandise Management
                                        
                                    
                                    
                                    
                                        Multi-Location
                                        
                                    
                                    
                                    
                                        Order Management
                                        
                                    
                                    
                                    
                                        Purchase Order Management
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                                    
                                    
                                        Returns Management
                                        
                                    
                                    
                                    
                                        eCommerce
                                        
                                    
                            
                        Task Management
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Create Subtasks
                                        
                                    
                                    
                                    
                                        Gamification
                                        
                                    
                                    
                                    
                                        Gantt Charts
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Percent-Complete Tracking
                                        
                                    
                                    
                                    
                                        Progress Tracking
                                        
                                    
                                    
                                    
                                        Recurring Tasks
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                                    
                                    
                                        Spreadsheet View
                                        
                                    
                                    
                                    
                                        Task Board View
                                        
                                    
                                    
                                    
                                        Task Planning
                                        
                                    
                                    
                                    
                                        Task Scheduling
                                        
                                    
                                    
                                    
                                        Task Tracking
                                        
                                    
                                    
                                    
                                        Time Tracking
                                        
                                    
                                    
                                    
                                        To-Do List View
                                        
                                    
                            
                         
         
        