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What is Thirdlane?

Thirdlane is a comprehensive multi-tenant communication platform that combines VoIP calling, unified messaging, video conferencing into powerful solution. Designed for both enterprises, MSPs, telecom providers and resellers, it offers unmatched flexibility, cost-effectiveness, and scalability. Highlights: - PBX with advanced call routing, voicemail, and conferencing. - IVR, call queues, recording, and analytics. - CRM integrations with Click-to-Call and caller ID screen pops. - Thirdlane Connect desktop, web, and mobile apps for collaboration. - Flexible choice: cloud-hosted or on-premises. - White-label Who it’s for: - MSPs and UCaaS providers launching branded communications. - Enterprises seeking a customizable phone system with CRM integration. - Telecom providers and resellers looking for modern PBX offerings. Thirdlane delivers a complete, future-proof phone system for organizations that want to unify communications and scale without compromise.

What is CallHarbor?

CallHarbor provides UCaaS solutions specifically tailored for small to medium-sized enterprises. Our platform not only delivers insightful statistics about employee performance but also seamlessly integrates with your current applications, ensuring you can utilize all features regardless of your location. We go beyond facilitating outbound communications; CallHarbor partners with a variety of sectors, offering top-tier systems designed to enhance communication efficiency. With our exceptional mobile and web applications, you can maintain productivity from virtually anywhere. Our services encompass everything from making calls on your desktop to managing voicemail through email, as well as connecting with friends via your mobile device. CallHarbor imposes no restrictions on the number of Queues, Auto-Attendants, Parking Lots, or Users in your system, empowering you to expand from a small scale to a larger operation. We stand by you throughout your growth journey, alleviating concerns about dropped calls thanks to our dependable geo-redundant servers. Moreover, we provide over 25 premium features included in your initial plan for a single flat rate, ensuring that you have all the tools necessary for successful communication. With CallHarbor, you can focus on your business growth while we handle the complexities of communication infrastructure.

Media

Media

Integrations Supported

HubSpot CRM
Microsoft 365
Salesforce
Zendesk
Zoho CRM
Freshdesk
Gmail
HubSpot Customer Platform
Microsoft Teams
Pipedrive
QuickBooks Online
Redtail CRM
Titan
Zapier

Integrations Supported

HubSpot CRM
Microsoft 365
Salesforce
Zendesk
Zoho CRM
Freshdesk
Gmail
HubSpot Customer Platform
Microsoft Teams
Pipedrive
QuickBooks Online
Redtail CRM
Titan
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$18/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Thirdlane

Date Founded

2003

Company Location

United States

Company Website

www.thirdlane.com

Company Facts

Organization Name

CallHarbor

Date Founded

2006

Company Location

United States

Company Website

callharbor.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

PBX

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

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