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What is Thirdlane?

Thirdlane is a comprehensive multi-tenant communication platform that combines VoIP calling, unified messaging, video conferencing into powerful solution. Designed for both enterprises, MSPs, telecom providers and resellers, it offers unmatched flexibility, cost-effectiveness, and scalability. Highlights: - PBX with advanced call routing, voicemail, and conferencing. - IVR, call queues, recording, and analytics. - CRM integrations with Click-to-Call and caller ID screen pops. - Thirdlane Connect desktop, web, and mobile apps for collaboration. - Flexible choice: cloud-hosted or on-premises. - White-label Who it’s for: - MSPs and UCaaS providers launching branded communications. - Enterprises seeking a customizable phone system with CRM integration. - Telecom providers and resellers looking for modern PBX offerings. Thirdlane delivers a complete, future-proof phone system for organizations that want to unify communications and scale without compromise.

What is K-Fuze CMS?

K-Fuze CMS represents a cutting-edge Customer Management System that skillfully merges website development and oversight, customer relationship management, and content/knowledge management into a singular, intuitive online self-service platform. This comprehensive solution can either be deployed in the cloud or installed on-premises, catering to the varied needs of enterprises and ensuring flexibility across different organizational settings. K-Fuze CMS is especially advantageous for organizations looking for an all-inclusive customer care framework that proficiently manages every aspect of interactions between clients and users. It features a powerful incident and ticket management system which is adaptable to a wide range of customer engagement scenarios. Users can effectively organize, manage, and disseminate FAQs, documents, multimedia content, and rich-text materials with ease. The design of K-Fuze CMS accommodates the needs of small to medium-sized businesses as well as larger corporations, demonstrating its extensive applicability. In addition, all components of K-Fuze CMS are hosted on the robust Microsoft Azure cloud platform, providing high availability, scalability, and inherent redundancy to fulfill the operational requirements of its users. As a result, K-Fuze CMS stands out as an outstanding option for organizations striving to enhance their customer service capabilities and improve overall user satisfaction. Ultimately, this innovative system empowers businesses to optimize their customer interactions and streamline their service processes effectively.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
Microsoft 365
Microsoft Teams
Pipedrive
Salesforce
Zapier
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
HubSpot CRM
Microsoft 365
Microsoft Teams
Pipedrive
Salesforce
Zapier
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$16 per user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Thirdlane

Date Founded

2003

Company Location

United States

Company Website

www.thirdlane.com

Company Facts

Organization Name

Ridgehead Software

Date Founded

2006

Company Location

United States

Company Website

www.ridgehead.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

PBX

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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