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What is Thulium?

Your team consistently engages with a variety of data sources, including contact history, dashboards, wallboards, and reports. Data-driven support effectively addresses the needs of customers, ensuring that everyone on the team understands their roles without any miscommunication. The customer service program serves as a means to disseminate information within the team, eliminating any chances of work duplication. With advanced reporting capabilities and control over key performance indicators (KPIs), you can capture leads from your website through proactive chat and callback features. A virtual call center provides sophisticated functions that enhance sales opportunities while allowing for the organization of the after-sales process. Thulium stands out for its user-friendly interface, straightforward configuration, rapid implementation, and reliable support. We specialize in developing contact center software, and it's crucial that users know how to navigate it effectively. The extensive integrations and rich API ensure that the Thulium contact center system seamlessly fits into your existing tool ecosystem. By automating repetitive tasks, you can focus on more strategic efforts, ensuring that 100% of calls are returned. This efficiency enables you to increase the volume of phone calls and promptly connect clients with the appropriate consultants, ultimately enhancing the overall customer experience. In this way, you will foster stronger relationships with your clients and drive greater success for your organization.

What is SimpleACD?

Enter the cutting-edge world of Automatic Call Distributors with SimpleACD, an all-encompassing cloud solution that can be set up without delay. Crafted for optimal efficiency and ease of use, SimpleACD stands out as the perfect option for individuals under time constraints, those eager to initiate a client testing campaign, or anyone wishing to bypass lengthy IT setups before kicking off their initiatives. This platform empowers users to monitor detailed analytics related to team performance and call management from a single, user-friendly dashboard. You can also perform quality assurance evaluations and listen to recorded calls with just a single click. Your data is kept secure and is always accessible for in-depth analysis and assessments whenever needed. We focus on developing tools that are not only intelligent but also exceptionally effective, ensuring that SimpleACD functions as an intuitive ACD solution that caters to the requirements of both frontline workers and management teams aiming for growth. With the availability of a free trial along with free technical assistance and training, there’s every incentive to discover how SimpleACD can revolutionize your call distribution practices. Don't miss the opportunity to witness firsthand how you can enhance your operational efficiency and effectiveness today. By exploring SimpleACD, you are taking a significant step toward optimizing your communication strategies and improving customer interactions.

Media

Media

Integrations Supported

360MatchPro
Base.com
CREDITONLINE
Zowie

Integrations Supported

360MatchPro
Base.com
CREDITONLINE
Zowie

API Availability

Has API

API Availability

Has API

Pricing Information

$26.38/month/user
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Thulium

Date Founded

2006

Company Location

Poland

Company Website

thulium.com

Company Facts

Organization Name

Simple ACD

Company Location

United States

Company Website

www.simpleacd.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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