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What is Tia?

Tia is a cloud-driven solution that focuses on managing reviews and customer communications specifically for e-commerce brands, marketplace vendors, and agencies that manage several stores. It integrates reviews and customer messages from various platforms including Shopee, Lazada, Tokopedia, and TikTok Shop into a single, cohesive workspace. Utilizing advanced AI tools, Tia can automatically generate and dispatch replies to customer inquiries and reviews, ensuring that the brand's unique voice is preserved while also catering to the language preferences of the customers. Teams have the ability to create reply templates and set guidelines to guarantee that recurring customer interactions are handled consistently. Moreover, review analytics efficiently categorize customer feedback, highlighting both positive comments and areas of concern, while detailed reports track response times and overall store ratings. By merging marketplace communication, response management processes, and feedback evaluation, Tia empowers teams with the essential tools needed to effectively manage customer interactions across different stores. Functioning completely in the cloud, Tia removes any requirement for local software installation, making it accessible and straightforward for all businesses. In summary, Tia not only simplifies customer communication but also significantly improves the customer experience by offering critical insights into buyer sentiments, ultimately fostering stronger relationships between brands and their customers.

What is Cacao?

Cacao is an innovative software solution specifically designed to help restaurant chains, franchises, and retail businesses with multiple locations generate and manage Google reviews effectively. By leveraging geolocated QR technology, the platform significantly boosts the volume of Google reviews by guiding customers to the nearest location, thus improving both the customer experience and the process of collecting feedback. Cacao aggregates all Google reviews, ratings, and performance metrics into a centralized dashboard, enabling operations, marketing, and customer experience teams to manage their brand's reputation efficiently across different sites. Moreover, the platform allows teams to analyze review trends, compare performance among locations, identify negative feedback, and utilize AI-driven tools to respond to customer reviews, all while maintaining consistent brand messaging throughout. With additional integration capabilities with Google Business Profile and point-of-sale systems, Cacao further optimizes workflows linked to review generation and customer engagement. In essence, Cacao provides businesses with the essential resources to bolster their online visibility and cultivate stronger connections with their customers. This comprehensive approach not only helps in managing reviews but also enhances overall brand loyalty and customer satisfaction.

Media

Media

No images available

Integrations Supported

Lazada
Shopee
TikTok Shop

Integrations Supported

Google Business Profile

API Availability

API Availability

Pricing Information

Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Trial Offered?

Pricing Information

$30/month/user
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

TIA Reviews Pte. Ltd.

Date Founded

2026

Company Location

Singapore

Company Website

tia-reviews.com

Company Facts

Organization Name

Cacao

Date Founded

2023

Company Location

Argentina

Company Website

www.cacao.to

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

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