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What is Tia?

Tia is a cloud-driven solution that focuses on managing reviews and customer communications specifically for e-commerce brands, marketplace vendors, and agencies that manage several stores. It integrates reviews and customer messages from various platforms including Shopee, Lazada, Tokopedia, and TikTok Shop into a single, cohesive workspace. Utilizing advanced AI tools, Tia can automatically generate and dispatch replies to customer inquiries and reviews, ensuring that the brand's unique voice is preserved while also catering to the language preferences of the customers. Teams have the ability to create reply templates and set guidelines to guarantee that recurring customer interactions are handled consistently. Moreover, review analytics efficiently categorize customer feedback, highlighting both positive comments and areas of concern, while detailed reports track response times and overall store ratings. By merging marketplace communication, response management processes, and feedback evaluation, Tia empowers teams with the essential tools needed to effectively manage customer interactions across different stores. Functioning completely in the cloud, Tia removes any requirement for local software installation, making it accessible and straightforward for all businesses. In summary, Tia not only simplifies customer communication but also significantly improves the customer experience by offering critical insights into buyer sentiments, ultimately fostering stronger relationships between brands and their customers.

What is LocalImpact?

LocalImpact is a reputation management platform designed to help businesses collect more customer reviews and manage their online reputation. With LocalImpact, businesses can automatically send review requests by SMS, email, or shareable links to encourage customers to leave reviews on Google and other major review sites. All reviews are synced into one dashboard so teams can easily monitor feedback and respond quickly. The platform also helps businesses showcase their best reviews. Display customer reviews on your website using customizable widgets and share them across social media to build trust with potential customers. By simplifying review collection and management, LocalImpact helps businesses strengthen their online reputation, improve search visibility, and attract more customers.

Media

Media

Integrations Supported

Lazada
Shopee
TikTok Shop

Integrations Supported

Facebook
Google Business Profile
Zapier

API Availability

API Availability

Pricing Information

Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Trial Offered?

Pricing Information

$19/month
Discounts available for multi-location businesses.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

TIA Reviews Pte. Ltd.

Date Founded

2026

Company Location

Singapore

Company Website

tia-reviews.com

Company Facts

Organization Name

LocalImpact

Date Founded

2017

Company Location

Canada

Company Website

localimpact.com

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

Categories and Features

AI Review Management

Not specified

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
White Label

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