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What is Tia?

Tia is a cloud-driven solution that focuses on managing reviews and customer communications specifically for e-commerce brands, marketplace vendors, and agencies that manage several stores. It integrates reviews and customer messages from various platforms including Shopee, Lazada, Tokopedia, and TikTok Shop into a single, cohesive workspace. Utilizing advanced AI tools, Tia can automatically generate and dispatch replies to customer inquiries and reviews, ensuring that the brand's unique voice is preserved while also catering to the language preferences of the customers. Teams have the ability to create reply templates and set guidelines to guarantee that recurring customer interactions are handled consistently. Moreover, review analytics efficiently categorize customer feedback, highlighting both positive comments and areas of concern, while detailed reports track response times and overall store ratings. By merging marketplace communication, response management processes, and feedback evaluation, Tia empowers teams with the essential tools needed to effectively manage customer interactions across different stores. Functioning completely in the cloud, Tia removes any requirement for local software installation, making it accessible and straightforward for all businesses. In summary, Tia not only simplifies customer communication but also significantly improves the customer experience by offering critical insights into buyer sentiments, ultimately fostering stronger relationships between brands and their customers.

What is Reply Argus?

Reply Argus represents a cutting-edge AI tool tailored for the effective management of mobile application reviews. It keeps track of feedback on both the App Store and Google Play, generating customized replies in the reviewer's preferred language while preserving the app's unique voice, as reflected in the store listing and past approved responses. All reviews from these platforms are gathered in a unified inbox for ease of access. Users can either approve the generated replies for publication or establish specific parameters based on ratings, keywords, language, or platform, which allows Argus to autonomously post the replies that meet your criteria. Notably, any reviews that pertain to crises, legal issues, or medical topics are automatically flagged for human evaluation. The Signal feature effectively identifies and ranks frequently mentioned complaints and feature requests, linking them to the corresponding reviews while offering integration options with Notion or Google Sheets. Furthermore, significant declines in ratings or negative reviews prompt alerts that are sent directly to your chosen communication channels, including Slack, Telegram, Discord, or through webhooks. Argus also integrates effortlessly with various clients such as Claude, Cursor, and additional MCP applications. The Pro version comes with a read-only REST API and signed webhooks to enhance its capabilities. Users can utilize the tool at no cost for one app, with a cap of 100 replies per month, while subscription plans begin at $29, calculated based on reply volume rather than seat count. Additionally, agencies can take advantage of white-label solutions that allow for further customization of the service, ensuring it meets their specific branding requirements. The versatility and functionality of Reply Argus make it a valuable asset for any app developer seeking to enhance their user engagement through effective review management.

Media

Media

Integrations Supported

Lazada
Shopee
TikTok Shop

Integrations Supported

App Store
Claude
Claude Duet
Claude for Legal
Cursor
Discord
Google Play
Google Sheets
Notion
Slack
Telegram

API Availability

API Availability

Has API

Pricing Information

Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Trial Offered?

Pricing Information

$29/month
Free: $0 for 1 active app and 100 replies a month. Indie: $29/month ($24 billed annually) for 4 active apps and 300 replies. Pro: $79/month ($66 annually) for 10 active apps and 2,000 replies. Studio: $299/month ($249 annually) for 30 active apps and 8,000 replies. Enterprise: custom. Plans are priced on replies, not seats, and read-only viewers are free. Extra app slots and reply packs can be added on any paid plan.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

TIA Reviews Pte. Ltd.

Date Founded

2026

Company Location

Singapore

Company Website

tia-reviews.com

Company Facts

Organization Name

Reply Argus

Date Founded

2026

Company Location

United States

Company Website

www.replyargus.com

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

Categories and Features

AI Review Management

Not specified

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