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What is Tia?

Tia is a cloud-driven solution that focuses on managing reviews and customer communications specifically for e-commerce brands, marketplace vendors, and agencies that manage several stores. It integrates reviews and customer messages from various platforms including Shopee, Lazada, Tokopedia, and TikTok Shop into a single, cohesive workspace. Utilizing advanced AI tools, Tia can automatically generate and dispatch replies to customer inquiries and reviews, ensuring that the brand's unique voice is preserved while also catering to the language preferences of the customers. Teams have the ability to create reply templates and set guidelines to guarantee that recurring customer interactions are handled consistently. Moreover, review analytics efficiently categorize customer feedback, highlighting both positive comments and areas of concern, while detailed reports track response times and overall store ratings. By merging marketplace communication, response management processes, and feedback evaluation, Tia empowers teams with the essential tools needed to effectively manage customer interactions across different stores. Functioning completely in the cloud, Tia removes any requirement for local software installation, making it accessible and straightforward for all businesses. In summary, Tia not only simplifies customer communication but also significantly improves the customer experience by offering critical insights into buyer sentiments, ultimately fostering stronger relationships between brands and their customers.

What is Saint Aura?

Local physical establishments often struggle to obtain consistent customer reviews, primarily due to difficulties in the review-writing process or variations in language. Saint Aura effectively tackles this problem by converting customer feedback into immediate, polished drafts. When customers scan a distinctive QR code associated with a storefront, they encounter a user-friendly interface that guides them through simple questions about their experience. Within just 5 to 8 seconds, Saint Aura's AI processes these answers to generate a customized review, which is available in multiple languages. Customers can easily copy, adjust, and submit the draft through direct links leading them to the rating platform. Moreover, for those who might hesitate to leave public feedback, the system includes an automatic private feedback channel, which alerts the business's internal team before any negative comments are made public, thereby fostering a more constructive feedback environment. This cutting-edge method not only boosts customer interaction but also plays a vital role in helping businesses uphold a favorable online presence. Ultimately, Saint Aura empowers both customers and businesses, creating a more positive feedback loop in the process.

Media

Media

No images available

Integrations Supported

Lazada
Shopee
TikTok Shop

Integrations Supported

Facebook
Google Business Profile
Justdial
Tripadvisor
Yelp
Zomato

API Availability

API Availability

Pricing Information

Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Trial Offered?

Pricing Information

Rs 299/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

TIA Reviews Pte. Ltd.

Date Founded

2026

Company Location

Singapore

Company Website

tia-reviews.com

Company Facts

Organization Name

KraftPixel

Date Founded

2014

Company Location

India

Company Website

www.saintaura.co

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

Categories and Features

AI Review Management

Not specified

Reputation Management

Not specified

Review Management

Not specified

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