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Ticketline is an innovative application crafted for Shopify users to efficiently manage customer service requests alongside order information. Customers have the ability to create support tickets from their Shopify account or the order status page, with each ticket linked directly to the respective order, encompassing details such as items, purchase date, total cost, and any pertinent attachments. Store employees benefit from a user-friendly dashboard within Shopify admin that allows them to oversee, assign, respond to, and edit these tickets, while automated email notifications keep customers updated on the progress of their inquiries. Various subscription tiers provide different limits on monthly tickets, access for team members, email notifications, and document uploads, while higher-tier plans come with additional perks like custom ticket statuses and personalized fields. In contrast to live chat solutions, Ticketline is designed for asynchronous customer support, empowering Shopify merchants to systematically categorize and monitor order-related inquiries from the moment they’re created until they are fully resolved. This organized method not only improves communication efficiency but also boosts customer satisfaction by ensuring comprehensive attention to all issues raised. By offering a structured framework for handling support requests, Ticketline ultimately contributes to a more seamless customer service experience.
What is Maxdesk?
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Integrations Supported
API Availability
API Availability
Pricing Information
$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial Offered?
Pricing Information
Free
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Not specified
Company Facts
Organization Name
Bodanius
Date Founded
2021
Company Location
United States
Company Website
ticketline.app/en/
Company Facts
Organization Name
MXG Infotech Pvt Ltd
Company Website
www.maxdesk.ai
Categories and Features
Help Desk
Not specified
Categories and Features
Help Desk
Not specified