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What is Ticketline?

Ticketline is an innovative application crafted for Shopify users to efficiently manage customer service requests alongside order information. Customers have the ability to create support tickets from their Shopify account or the order status page, with each ticket linked directly to the respective order, encompassing details such as items, purchase date, total cost, and any pertinent attachments. Store employees benefit from a user-friendly dashboard within Shopify admin that allows them to oversee, assign, respond to, and edit these tickets, while automated email notifications keep customers updated on the progress of their inquiries. Various subscription tiers provide different limits on monthly tickets, access for team members, email notifications, and document uploads, while higher-tier plans come with additional perks like custom ticket statuses and personalized fields. In contrast to live chat solutions, Ticketline is designed for asynchronous customer support, empowering Shopify merchants to systematically categorize and monitor order-related inquiries from the moment they’re created until they are fully resolved. This organized method not only improves communication efficiency but also boosts customer satisfaction by ensuring comprehensive attention to all issues raised. By offering a structured framework for handling support requests, Ticketline ultimately contributes to a more seamless customer service experience.

What is POinbox?

POinbox is an innovative application tailored for Shopify merchants dealing with wholesale and B2B sales, streamlining the processing of customer purchase orders submitted through email or file uploads. It adeptly handles a variety of formats such as PDFs, Excel spreadsheets, CSV files, Word documents, images, and scanned files, creating draft orders in Shopify for team review. The app enhances buyer identification by connecting them to current Shopify customers, B2B profiles, and their locations, while ensuring that order items correspond with catalog offerings and include specific identifiers for individual customers when needed. Drafts automatically apply pricing from the Shopify catalog and flag any inconsistencies with the original purchase orders for further evaluation. Lines that are not clearly matched are marked for staff intervention before the draft can be finalized, with the relevant purchase order number recorded in the appropriate Shopify field. After receiving approval, the Shopify system takes charge of payment processing, invoicing, and fulfilling orders. Additionally, it is crucial to highlight that POinbox is specifically designed to convert customer-generated purchase orders into draft sales orders, and it is not meant to serve as a tool for managing supplier purchase orders, EDI systems, or wholesale ordering portals. This distinction helps ensure that B2B transactions are handled efficiently and clearly, making the entire process more effective for retailers. Furthermore, POinbox’s user-friendly interface allows for easy navigation, ensuring that users can quickly adapt to the software and streamline their order management processes.

Media

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Media

No images available

Integrations Supported

Shopify

Integrations Supported

Shopify

API Availability

API Availability

Pricing Information

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial Offered?

Pricing Information

$29/month
Free: 5 successful drafts lifetime. Starter: $29/month for 40 drafts/month. Growth: $79/month for 120 drafts/month. Enterprise: custom pricing and draft quotas. Prices are billed in USD.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Bodanius

Date Founded

2021

Company Location

United States

Company Website

ticketline.app/en/

Company Facts

Organization Name

RippleStep

Date Founded

2025

Company Location

India

Company Website

ripplestep.com/products/poinbox/

Categories and Features

Help Desk

Not specified

Categories and Features

Order Entry

Not specified

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