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What is Tictuk?

Tictuk offers an intelligent online ordering solution via chat that simplifies the process by eliminating the need for tedious downloads and complicated sign-up procedures. With our bespoke virtual shopping assistant, customers can finalize their purchases in under a minute, ensuring a fast and efficient experience. Our platform is designed for seamless integration, allowing you to begin accepting orders from multiple channels such as Facebook, social media chats, advertising campaigns, and your own website without delay. We also provide support for POS integration, cater to large chains, and handle custom requests with ease. You can easily upload your catalog or menu through our intuitive interface, making management straightforward or enabling API integration. Customers have the flexibility to place orders in their preferred way, and we are dedicated to assisting you at every step to generate leads, increase sales, and nurture long-term customer relationships. By converting your catalog into an engaging and personalized shopping experience, you not only enhance customer interaction but also effectively boost conversions and lead generation. This forward-thinking strategy ensures your business remains competitive in a rapidly changing marketplace, allowing for sustained growth and success.

What is ClickDesk?

Convert your website visitors into loyal customers by connecting with them through interactive voice and video chats. Strengthen your brand identity by providing a personal touch with a recognizable face and voice for your business, facilitating real-time conversations with your web audience. Discover the easiest live chat solution that includes voice and video capabilities, all functioning directly within the browser, so there's no need for any downloads. Our HelpDesk feature is perfectly integrated with the live chat system, allowing you to proactively address any customer concerns. Amplify your social media presence by integrating Twitter and Facebook into your live chat interactions. Experience seamless one-click integration with your favorite applications and plugins, which simplifies the management of everything from a centralized location. Moreover, our mobile application allows you to manage chats and customer tickets while on the go, ensuring you stay connected and responsive to your customers’ demands. Utilizing these cutting-edge tools, you can significantly boost user engagement and retention on your platform, ultimately leading to greater customer satisfaction and loyalty over time.

Media

Media

Integrations Supported

Facebook
Slack
ActiveCampaign
Basecamp
BigCommerce
Google Analytics
Hipsocial
InsertChat
Joomla!
Magento
Parsey
PrestaShop
Tumblr
WeChat
Weebly
Wufoo
Zapier
Zoho CRM
osCommerce

Integrations Supported

Facebook
Slack
ActiveCampaign
Basecamp
BigCommerce
Google Analytics
Hipsocial
InsertChat
Joomla!
Magento
Parsey
PrestaShop
Tumblr
WeChat
Weebly
Wufoo
Zapier
Zoho CRM
osCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tictuk

Company Location

Israel

Company Website

www.tictuk.com

Company Facts

Organization Name

ClickDesk

Date Founded

2011

Company Location

United States

Company Website

www.clickdesk.com

Categories and Features

Online Ordering

Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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