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What is Tikit?
Tikit is an ideal ticketing solution for any organization, regardless of its size, as it seamlessly integrates with Microsoft 365 and evolves alongside your M365 adoption. This adaptive platform caters to the specific needs of your business, allowing analysts to utilize it in a manner that suits their preferences. You now possess a powerful tool at your disposal to enhance the efficiency of your help desk operations. Furthermore, Tikit serves as a versatile conversational ticketing tool that is designed specifically for Microsoft Teams, functioning as a comprehensive hub for both collaboration and work management. With Tikit, your team can experience improved communication and productivity as they navigate through their daily tasks.
What is Artologik HelpDesk?
At Artologik HelpDesk, we place great emphasis on building strong relationships, which inspires us to lay a robust foundation for delivering outstanding support based on your experiences. With a rich history spanning over thirty years, our expertise is designed to enhance the way you communicate. Our platform offers seamless omnichannel ticket registration, making support processes more manageable and efficient. Empower your team with our intuitive dashboards and collaborative tools to ensure effective ticket management. By utilizing our reporting engines, you can focus on ongoing enhancement by identifying and addressing areas that require improvement. Additionally, archiving resolved tickets will enrich your FAQ, leading to smoother workflows and quicker resolutions. Strengthen your brand's reputation by providing thorough technical support and user guidance, while simultaneously fostering strong customer relationships as you handle various issues related to complaints, returns, and refunds. Moreover, our dedicated tool for managing HR inquiries about salaries, agreements, and other concerns will help ensure that all aspects of your operations run smoothly. As you embrace the future of customer service and HR management, trust in our innovative solutions to keep your organization at the forefront of excellence. We are committed to supporting your journey toward enhanced efficiency and customer satisfaction.
Integrations Supported
Microsoft 365
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
$75 per month
Free Trial Offered?
Free Version
Pricing Information
€160 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Tikit
Date Founded
2020
Company Location
USA
Company Website
www.tikit.ai/
Company Facts
Organization Name
Artisan Global Media
Date Founded
1988
Company Location
Sweden
Company Website
www.artisan.se
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management