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What is Tikit?
Tikit is an ideal ticketing solution for any organization, regardless of its size, as it seamlessly integrates with Microsoft 365 and evolves alongside your M365 adoption. This adaptive platform caters to the specific needs of your business, allowing analysts to utilize it in a manner that suits their preferences. You now possess a powerful tool at your disposal to enhance the efficiency of your help desk operations. Furthermore, Tikit serves as a versatile conversational ticketing tool that is designed specifically for Microsoft Teams, functioning as a comprehensive hub for both collaboration and work management. With Tikit, your team can experience improved communication and productivity as they navigate through their daily tasks.
What is FootPrints?
Empower your service desk team to concentrate on essential matters while FootPrints takes care of the everyday tasks effortlessly. With essential features such as email support and automated workflows for ticket assignments and approvals, you can rely on FootPrints to function efficiently with minimal supervision. Its quick setup, ready-to-use templates based on best practices, flexible licensing options, and low hardware requirements position FootPrints as the top choice for service management solutions. Enhance your service desk capabilities beyond the fundamentals with simple integrations and the ability to adapt as your organization grows. Furthermore, FootPrints provides the ability to oversee various operations, including project management, bug tracking, human resources, and facilities management, all through a single application, effectively streamlining your workflows. This holistic strategy not only fosters improved collaboration across teams but also boosts overall productivity throughout the organization, making it an invaluable asset in any business environment.
Integrations Supported
ActiveControl
ICR Evolution
Microsoft 365
Microsoft Teams
Integrations Supported
ActiveControl
ICR Evolution
Microsoft 365
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
$75 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Tikit
Date Founded
2020
Company Location
USA
Company Website
www.tikit.ai/
Company Facts
Organization Name
BMC Software
Date Founded
1980
Company Location
United States
Company Website
www.footprintsservicedesk.com/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal