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What is Fastcall?
Fastcall is a cloud communication solution designed specifically for teams that leverage Salesforce, allowing for both inbound and outbound calling directly within the Salesforce ecosystem. This platform enables professionals in sales and customer service to make and receive calls effortlessly, utilizing features like click-to-call and linking call activities to Salesforce records seamlessly. It offers a range of functionalities including call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and the automated logging of activities, although the availability of these features depends on the selected plan and its configuration. Furthermore, Fastcall extends its capabilities to business texting and messaging, integrating features for applications like WhatsApp as well. Administrators can easily configure users, phone numbers, and call flows right from Salesforce, while agents have the flexibility to access the platform via both desktop and mobile interfaces. This comprehensive solution is particularly beneficial for organizations looking to merge telephony and contact center functionalities with their Salesforce CRM, making it an ideal option for sales teams, customer service departments, and contact center operations, thereby fostering a unified communication experience for all users. The integration not only enhances productivity but also improves collaboration among team members, ultimately driving better business outcomes.
Integrations Supported
Salesforce
Slack
Google Drive
Google Sheets
Microsoft Excel
PayPal
SAP Cloud Platform
Titan
API Availability
Has API
API Availability
Has API
Pricing Information
$250 per month
Pricing Information
$30/user/month
Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
Customer Service / Support
Web-Based Support
Customer Service / Support
Not specified
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Titan
Company Location
Israel
Company Website
titandxp.com/salesforce/cloud-experiences/
Company Facts
Organization Name
Fastcall
Date Founded
2007
Company Location
United States
Company Website
fastcall.com
Categories and Features
Portal
Not specified
Categories and Features
Call Tracking
Not specified
Telephony
Not specified