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Ratings and Reviews 0 Ratings
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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3CX3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.
What is Total Telecom Management?
Comview offers a wide range of telecom expense management (TEM), call accounting, and wireless mobility management (WMM) solutions tailored for businesses across different industries and sizes. Their TEM services enable organizations to efficiently control and monitor their telecommunications expenditures. This robust solution encompasses functionalities like invoice processing, wireless management, auditing and optimization, procurement workflows, and asset monitoring, which collectively help companies enhance operational efficiency while reducing costs. Additionally, Comview’s approach ensures that clients can adapt to changing telecom needs and stay competitive in the market.
What is Nuovopay?
NuovoPay stands out as a premier platform for managing the risks associated with device financing, catering to financial institutions and telecom carriers by offering a thorough approach to mitigate the risks linked with funding devices like smartphones and laptops. It boasts advanced functionalities such as managing defaults and delinquencies, automation processes, and seamless integration with external credit risk assessment solutions, which together empower these institutions to safeguard financed devices in case of payment defaults.
The platform’s innovative technologies and robust integration features have established it as a highly desirable option within the sector. NuovoPay’s esteemed position in Device Financing Risk Management is reinforced not only by its impressive history of client success but also by its unwavering dedication to compliance and prioritizing customer satisfaction.
Additionally, NuovoPay provides telecom carriers, resellers, and financial companies with tools to shield their financed devices from the repercussions of EMI payment defaults. Notably, its mobile locking technology allows for the remote locking of financed devices if payment failures occur or if the devices are reported as stolen, thereby significantly lowering collection costs and encouraging timely payment of EMIs. By leveraging such proactive measures, NuovoPay enhances the security and reliability of device financing transactions for all stakeholders involved.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Comview
Date Founded
1997
Company Location
United States
Company Website
www.comviewcorp.com
Company Facts
Organization Name
ProMobi Technologies
Date Founded
2019
Company Location
India
Company Website
nuovopay.com
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Wireless Expense Management
CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting
Categories and Features
Mobile Device Management (MDM)
Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Wireless Expense Management
CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting