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What is Touchpoint Dashboard?

We focus on improving customer experience consulting, developing employee engagement programs, charting customer journeys, and guiding organizational changes. By creating a distinctive customer experience strategy and executing it effectively, you can elevate your position in the market. As a leading consultancy in customer experience, we have introduced Customer Types along with a revamped interface in the Touchpoint Dashboard. This new feature enables users to create, manage, and associate different customer categories seamlessly within their journey maps, making the process more efficient. The enhanced interface simplifies previously intricate interactions, making it easier for users of the Touchpoint Dashboard to navigate. "Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals, and any other group they wish to represent," stated Peter Haid, Chief Product Officer of Touchpoint Dashboard. "This feature elegantly and flexibly humanizes customers within their journey maps, which I find truly valuable." This upgrade not only boosts user engagement but also promotes a more profound understanding of customer relationships, ultimately leading to more tailored strategies that resonate with diverse audiences. As such, the integration of these enhancements marks a significant leap forward in how businesses can connect with their customers.

What is Mapovate?

The wizard simplifies the process of crafting your journey maps, enabling you to easily navigate through a step-by-step guide for their development. Once completed, sharing these journey maps with various stakeholders is a breeze, and you can conveniently present reports in presentation mode while having the option to save and export your maps as PDFs. Collaboration becomes effortless as you can provide feedback to colleagues and stakeholders, addressing real customer concerns directly on the journey maps themselves. Collecting and reporting Voice of Customer insights is made straightforward, further enhanced by the capability to create and send surveys instantly through Mapovate’s integration with KnowledgeTRAK. This integration allows you to gather VOC feedback from all customer touchpoints and interaction channels, facilitating real-time visualization of results within your Customer Experience Journey Maps. By adopting this thorough approach, every facet of the customer experience is taken into account and systematically refined, ultimately leading to improved customer satisfaction and engagement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Strativity Group

Company Location

United States

Company Website

strativity.com

Company Facts

Organization Name

Ethos Integrated Solutions

Company Location

United Arab Emirates

Company Website

www.mapovate.com

Categories and Features

Customer Journey Mapping Tools

Collaboration
Customer Profiles
Data Import / Export
Surveys & Feedback
Templates

Categories and Features

Customer Journey Mapping Tools

Action Management
Collaboration
Customer Profiles
Data Import / Export
Surveys & Feedback

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