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What is Touchpoint?

Touchpoint is a customer relationship management (CRM) tool designed specifically for small to medium-sized enterprises, integrating sales, marketing, and support functionalities to enable users to oversee all customer interactions through one comprehensive dashboard. With Touchpoint Promote, you can effortlessly design and dispatch SMS or email marketing campaigns. Touchpoint Sell offers a straightforward CRM experience that streamlines sales processes, ultimately helping to secure additional deals. Touchpoint Serve ensures outstanding customer service while providing a unified view of all customer interactions. Touchpoint Collaborate enhances productivity by facilitating efficient teamwork through its collaboration feature. Additionally, Touchpoint Connect allows businesses to engage with customers and partners across various communication channels, including emails and SMS. This multifaceted approach not only improves customer relationships but also drives overall business success.

What is Chat360?

Chat360 is revolutionizing the way brands engage with their customers through an innovative multichannel conversational platform. Trusted by over 300 renowned brands globally, Chat360 leverages cutting-edge AI technology to automate and streamline customer interactions, ensuring a cohesive experience across various touchpoints. By facilitating connections through popular channels like WhatsApp, Facebook Messenger, and Instagram, our platform promotes a unified strategy that significantly boosts customer satisfaction and loyalty. Furthermore, our sophisticated AI and Natural Language Processing capabilities enable personalized communication while handling routine inquiries automatically, freeing up your team to concentrate on more intricate tasks. Chat360 effectively centralizes and optimizes operations through seamless integration with CRM systems, payment gateways, and e-commerce platforms. In addition, our platform's multilingual support helps businesses overcome language barriers, providing tailored customer experiences that cater to diverse audiences around the globe. Ultimately, Chat360 is designed to elevate customer engagement and drive meaningful connections across all markets.

Media

No images available

Media

Integrations Supported

Facebook
Facebook Messenger
Instagram
Pushpay
Sell.Do
Shogo
Shopify
WhatsApp

Integrations Supported

Facebook
Facebook Messenger
Instagram
Pushpay
Sell.Do
Shogo
Shopify
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$39
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Touchpoint

Date Founded

2022

Company Location

Estonia

Company Website

www.touchpoint.com

Company Facts

Organization Name

Chat360

Date Founded

2020

Company Location

India

Company Website

chat360.io

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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