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What is Touchpoints?

We assist companies in boosting their customers' average spending by an impressive 300%. Studies indicate that returning customers typically spend 30% more than those who make only one purchase. When you suggest pricier items, memberships, or services, your recommendations are deemed more credible compared to a one-time buyer’s perspective. Most franchises remain unaware of the sentiments held by the majority of their customers due to the 20% rule, where only about 20% of customers tend to leave reviews on online platforms. This prompted us to investigate the reasons behind this low engagement. Our findings revealed that customers are often hesitant to publicly share their experiences with your business. It’s not a matter of personal preference; rather, it highlights the need for a more personalized approach. Interestingly, nearly 80% of customers are willing to provide feedback if prompted. The reason? It feels personal, emphasizing the importance of relationships. Our innovative platform captures the thoughts of this 80%, offering insights into how your business is perceived by its customer base, allowing for meaningful connections and improvements. This not only enhances customer relations but also drives overall business growth.

What is Sympan?

Sympan.io serves as a comprehensive platform designed specifically for telecommunications companies and is an incredibly effective resource. This solution enables users to oversee CVM campaigns, loyalty initiatives, gamification strategies, next best offers, and permission-based marketing efforts all from one unified interface. Furthermore, it provides a versatile and budget-friendly option, empowering mobile network operators to expedite their market entry and enhance their service offerings. With its user-friendly approach, Sympan.io stands out as an essential asset in the competitive telco landscape.

Media

Media

Integrations Supported

360MatchPro

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$195 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Touchpoints Technology

Company Website

touchpointstechnology.com

Company Facts

Organization Name

Velti

Date Founded

2000

Company Location

Greece

Company Website

www.sympan.io

Categories and Features

Customer Engagement

Not specified

Customer Loyalty

Not specified

Marketing Automation

Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Social Marketing

Sentiment Analysis

Not specified

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Feedback Collection
Gamification
Video Content

Customer Loyalty

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

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