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What is TourDesk?

Enhance your income while providing outstanding service to your guests by equipping your front desk staff with the necessary tools to efficiently and securely organize tours for visitors, which not only enriches their experience but also boosts your revenue. At TourDesk, our dedicated multilingual support team ensures that every guest receives comprehensive help with everything from reservations to changes, cancellations, and refunds, allowing your front desk staff to focus on delivering exceptional service. Founded in 2013, TourDesk offers a holistic tour-booking solution tailored for resellers like hotels, hostels, and guesthouses, with the goal of increasing your revenue and improving customer satisfaction while reducing your team's workload. By implementing TourDesk, resellers can discover new avenues for profit, elevate service standards, and streamline both front-desk and back-office operations, ultimately achieving a more efficient workflow. Experience the transformative impact that a specialized tour-booking service can bring to your business, ensuring that both your guests and staff benefit from a seamless and enhanced service experience. The integration of such a service not only simplifies operations but also positions your establishment as a leader in guest satisfaction.

What is Live Access?

Guests who bring value to your events warrant a personalized experience that conventional ticketing systems often fail to provide. With Live Access, you can effectively handle each request, leading to decreased anxiety and heightened guest satisfaction. Improve your guests' enjoyment with tailored communications, an easily accessible guest list portal, and diverse options for managing tour settlements, all while prioritizing security. The robust interface of Live Access allows you to generate detailed service fee reports for the entire tour, facilitating weekly financial reconciliations with your label. Thanks to the real-time online portal, your guests will be able to track their ticket status well in advance of arriving at the box office. Move beyond outdated box office practices and eliminate the pitfalls of unreliable order forms. Offer exceptional service to your guests and provide a dedicated solution for friends, family, and internal ticketing, ensuring that each attendee feels like a VIP. You can effortlessly navigate an enhanced spreadsheet to adjust data, compile reports, and enjoy a comprehensive view of your ticketing operations throughout the tour, guaranteeing that every aspect is meticulously managed. By choosing this modern strategy, you not only streamline your processes but also significantly enhance the overall experience for your guests, making every event unforgettable. Additionally, incorporating these innovative elements can foster deeper connections with your audience, ensuring they leave with lasting memories.

Media

Media

Integrations Supported

Bokun

Integrations Supported

Bokun

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$59.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TourDesk

Date Founded

2013

Company Location

Iceland

Company Website

tourdesk.io

Company Facts

Organization Name

Eventric

Date Founded

2001

Company Location

United States

Company Website

www.eventric.com/live-access/

Categories and Features

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Categories and Features

Ticketing

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

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