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What is TourDesk?

Enhance your income while providing outstanding service to your guests by equipping your front desk staff with the necessary tools to efficiently and securely organize tours for visitors, which not only enriches their experience but also boosts your revenue. At TourDesk, our dedicated multilingual support team ensures that every guest receives comprehensive help with everything from reservations to changes, cancellations, and refunds, allowing your front desk staff to focus on delivering exceptional service. Founded in 2013, TourDesk offers a holistic tour-booking solution tailored for resellers like hotels, hostels, and guesthouses, with the goal of increasing your revenue and improving customer satisfaction while reducing your team's workload. By implementing TourDesk, resellers can discover new avenues for profit, elevate service standards, and streamline both front-desk and back-office operations, ultimately achieving a more efficient workflow. Experience the transformative impact that a specialized tour-booking service can bring to your business, ensuring that both your guests and staff benefit from a seamless and enhanced service experience. The integration of such a service not only simplifies operations but also positions your establishment as a leader in guest satisfaction.

What is RocketRez?

RocketRez presents a comprehensive cloud-based ticketing and operational platform aimed at assisting tours and attractions in increasing revenue, minimizing costs, and improving the overall guest experience. This platform features a variety of flexible ticketing options, allowing sales to be made either at the point of sale, via online travel agents, through resellers, or directly through a customizable online interface. In addition, RocketRez offers functionalities for bundling products, executing flash sales, cross-selling items alongside tickets, and utilizing dynamic pricing techniques to optimize revenue per ticket sold. The system also streamlines the management of membership programs, retail operations in gift shops, food and beverage services, private events, and more, all through specialized add-on modules tailored to diverse needs. Furthermore, the RocketPass mobile web application empowers customers to independently manage their experiences, enabling them to handle tickets and purchases directly from their smartphones while also receiving exclusive offers. To enhance operational efficiency, comprehensive reporting and dashboard tools provide crucial insights and data analysis, which are further supported by expert implementation, training, and ongoing support services, ensuring clients can maximize the benefits of the platform. This commitment to service excellence sets RocketRez apart as a leader in the industry.

Media

Media

Integrations Supported

Bokun

Integrations Supported

Cardknox
Rezdy
Shift4
Stripe
TourOpp GO

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Contact Sales for Pricing Options

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TourDesk

Date Founded

2013

Company Location

Iceland

Company Website

tourdesk.io

Company Facts

Organization Name

RocketRez

Date Founded

2011

Company Website

www.rocketrez.com

Categories and Features

Tour Operator

Not specified

Categories and Features

Amusement Park

Not specified

Dynamic Pricing

Not specified

Museum

Collections Management
Event Management
Gift Shop POS
Membership Management
Ticketing

Revenue Management

Dynamic Pricing
Inventory Control
Price Optimization
Recommendation Engine
Yield Management

Ticketing

Barcode / Ticket Scanning
Concessions Management
Customer Database
Event Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
VIP & Discount Tickets

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Custom Packages
Customer Management
Multi-Day Tours
Payment Processing
Price / Margin Management
Quote Management
Reservations Management

Zoo

Membership Management

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