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What is TourTrax?

Established in 1987, Digital Security Concepts Inc. set out to provide quick, effective, and secure solutions specifically designed for managers, resulting in the development of TourTrax. Our mission is to supply tools that enable management and personnel across various sectors to verify presence, monitor attendance and time, manage digital forms with immediate tracking capabilities, supervise both internal and external mobile devices, and improve communication within teams. Our diverse clientele includes Facility Management and Security departments across Institutional, Industrial, Commercial, and Municipal sectors, featuring some of North America's largest hotels and casinos. In addition, we work with authorized reseller partners on a global scale, catering to clients such as government agencies, transit authorities, property management companies, and security contractors, showcasing our dedication to delivering comprehensive security solutions worldwide. By maintaining a varied customer base, we consistently adapt our services to align with the evolving needs of the industry, ensuring we remain at the forefront of security innovation. This ongoing commitment to adaptability reinforces our role as a leader in the security solutions sector.

What is Lighthouse?

Every shift brings its own set of challenges in maintaining high standards of service. By employing our mobile workforce management tool, Lighthouse, you can access real-time data to confirm that each team member is positioned appropriately. This software enables you to track the advancement of cleaning tasks and observe the execution of rotation loops and guard tours as they happen. Additionally, ongoing reporting plays a crucial role in upholding compliance with risk management protocols, aids in defense against potential liabilities, and identifies areas where efficiency can be enhanced. Specifically tailored for premier security, cleaning, and facilities management companies operating in North America and the APAC region, Lighthouse is designed for organizations managing extensive teams and resources across multiple sites. With a current and comprehensive overview of all field operations, you can ensure that your teams remain attentive and productive. Immediate alerts concerning incidents, anomalies, and overlooked tasks facilitate swift action to address unexpected issues, thereby maintaining seamless operations at all times. This heightened level of supervision not only bolsters accountability but also significantly improves the quality of service delivery, creating a more reliable experience for clients. Ultimately, the Lighthouse system empowers organizations to achieve better outcomes in service management and operational excellence.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TourTrax

Date Founded

1987

Company Location

Canada

Company Website

www.tourtrax.com

Company Facts

Organization Name

TEAM Software by WorkWave

Date Founded

1989

Company Location

United States

Company Website

teamsoftware.com/software/lighthouse/

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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