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What is Toursoft?
In the realm of Operator CMS management, you can extend the default expiration time for pending bookings, initially set at 30 minutes, while also having the capability to save quotes and add custom services to both bookings and quotations. Items placed in the cart can be marked as Only Cost, which means they won't be visible to clients, yet all necessary processes, including notifications to providers, will continue as normal. Moreover, any travel services entered into the system can facilitate the creation of personalized quotations and last-minute bookings. You have complete visibility over all services associated with a booking or quote, enabling you to make adjustments before and after the cart is finalized. Additionally, you can easily navigate through various pages with multiple filtering options to effectively browse through existing bookings, reserved items, purchases, and sales orders. Each element within a booking or quote can be categorized as Available or On Request, and you can choose whether to apply the allotment outlined in the corresponding contract. This level of flexibility not only streamlines your booking management process but also enhances its adaptability to suit varying needs. Ultimately, this system empowers you to offer a more tailored experience for both your clients and service providers alike.
What is Spinso ServiceDesk?
ServiceDesk offers a robust solution for businesses focused on customer service, enabling them to effectively manage both customer complaints and service agreements. Relying on outdated tools such as Excel or spreadsheets can lead to significant difficulties, such as a lack of centralized visibility and reduced control over scattered data that may be kept in various locations, including multiple folders, computers, branches, or even across different regions. This fragmented system not only complicates teamwork but also obstructs the ability to create detailed reports and analytics, as various stakeholders or managers often handle information in silos. By implementing ServiceDesk, businesses can benefit from organized and centralized management of all service-related data. The platform’s intuitive design and workflow capabilities empower teams to focus on critical tasks, ensuring quick responses. This feature set also supports the management of service contracts, including warranties and annual maintenance contracts (AMCs), while sending timely notifications for contracts that are about to expire, reminders for preventative maintenance, and the functionality to collect regional data and produce quotations. As a result, ServiceDesk enhances operational efficiency, promoting a smoother and more effective approach to managing service-related responsibilities. Moreover, by integrating all aspects of service management, it fosters better communication and collaboration across teams.
Integrations Supported
Microsoft Excel
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$2 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Adalte
Company Location
Italy
Company Website
www.adalte.com
Company Facts
Organization Name
Spinso
Date Founded
1998
Company Location
India
Company Website
www.spinso.com/ServiceDesk/index.html
Categories and Features
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management