Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • LIVE Connect Reviews & Ratings
    44 Ratings
    Company Website
  • Paccurate Reviews & Ratings
    11 Ratings
    Company Website
  • Tai TMS Reviews & Ratings
    173 Ratings
    Company Website
  • DAT Reviews & Ratings
    323 Ratings
    Company Website
  • Shippo Reviews & Ratings
    910 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    16 Ratings
    Company Website
  • Bidtracer Reviews & Ratings
    39 Ratings
    Company Website
  • DrayMaster Reviews & Ratings
    1 Rating
    Company Website
  • TRACTIAN Reviews & Ratings
    137 Ratings
    Company Website
  • HostZealot Reviews & Ratings
    300 Ratings
    Company Website

What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is ClickPost?

ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice.

Media

Media

Integrations Supported

Amazon
Appbrew
Base.com
BetterCommerce
BigCommerce
DataChannel
Delhivery
FedEx Ship Manager
Integry
Magento
Pickrr
Sendcloud
ShipEak
Shiprocket
Shopify
Shyplite
WooCommerce
Yakit

Integrations Supported

Amazon
Appbrew
Base.com
BetterCommerce
BigCommerce
DataChannel
Delhivery
FedEx Ship Manager
Integry
Magento
Pickrr
Sendcloud
ShipEak
Shiprocket
Shopify
Shyplite
WooCommerce
Yakit

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

ClickPost

Date Founded

2015

Company Location

India

Company Website

www.clickpost.ai/

Categories and Features

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Popular Alternatives

Popular Alternatives

Return Prime Reviews & Ratings

Return Prime

Appsdart