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What is Traction Rec?

Traction Rec transcends traditional member and program management systems by empowering community centers to customize experiences for their constituents through Salesforce, the premier platform for managing constituents. By providing your members with state-of-the-art self-service tools, they can interact with your organization anytime and from any device, enhancing their overall experience. Your team gains access to a comprehensive member overview, delivering vital information needed to create tailored interactions for each individual, thereby improving engagement. With Salesforce's robust reporting and analytics capabilities, you can obtain real-time insights into essential metrics that matter to your community center. Traction Rec presents a holistic 360° view of your constituents, enabling you to manage memberships, programs, facilities, retail operations, and finances all from one user-friendly platform. Furthermore, the ability to activate various modules and integrations with the core system allows for the use of secure, cloud-based technology to elevate your operations. This integrated approach not only simplifies management workflows but also cultivates a stronger bond between your center and the community it serves. By embracing this innovative solution, you position your organization to meet the evolving needs of your members effectively.

What is Geomant Wallboard?

Real-time and historical performance management solutions specifically designed for wallboards and agent desktops are crucial in today's call centers. By converting data into actionable insights, organizations can enhance their operational efficiency significantly. Optimizing workforce management is essential, as it empowers agents to be well-informed and self-managing in their roles. This strategy not only improves the overall customer experience but also delivers real-time performance metrics to adjust to changing demands effectively. Aligning all team members promotes a collaborative environment centered around providing outstanding service to customers. Whether agents are working remotely or in-office, a unified experience is essential for success. Achieving your operational objectives has never been more effective! Geomant Wallboard solutions excel at consolidating and displaying data from various sources. With certified connectors and extensive experience with multiple CRM platforms, we simplify processes for all stakeholders involved. Decision-makers are equipped with vital metrics across different platforms, offering a holistic view of operations. Furthermore, by granting your management team mobile access, they can effortlessly monitor business performance from any location, ensuring they stay connected and informed at all times. This enhanced level of accessibility revolutionizes management interactions with their teams and significantly boosts overall performance, paving the way for continued growth and success.

Media

Media

Integrations Supported

Salesforce
Alaris Capture Pro
Conga Contracts
Docusign
GoFundMe Pro
Mailgun
Mindbody
Sign In Enterprise
Talkdesk
Twilio
Worldpay

Integrations Supported

Salesforce
Avaya Cloud Office
IBM Watson
Inova
LUIS
Microsoft Dynamics 365
Microsoft Teams
ServiceNow
Skype

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Traction Rec Technologies

Date Founded

2015

Company Location

Canada

Company Website

www.tractionrec.com

Company Facts

Organization Name

Geomant

Date Founded

1984

Company Location

United Kingdom

Company Website

www.geomant.com/end-user-solutions/wallboards-for-contact-centers

Categories and Features

Parks and Recreation

Not specified

Categories and Features

Digital Signage

Not specified

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