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What is Translation Studio by 1440?

Utilize Natural Language Processing (NLP) and Einstein AI to identify actionable decisions and improvement opportunities, leveraging extensive data analysis to ensure accuracy. Work alongside dedicated Customer Success Managers who focus on 1440 distinct products to develop and evaluate value outcomes that align with your specific business objectives. As you monitor essential performance metrics such as agent response times and resolution rates, you will begin to experience a positive return on investment. Our solutions are designed to boost efficiency and conserve time for businesses of all sizes, from small to medium enterprises as well as large corporations, while seamlessly managing multi-brand and multi-location operations. By harnessing these cutting-edge technologies, your organization can achieve unprecedented levels of productivity and enhance customer satisfaction, ultimately driving growth and success in a competitive landscape. With the right approach, your business can thrive and adapt to ever-evolving market demands.

What is Spiraldesk?

Spiraldesk offers a robust online helpdesk solution tailored for businesses managing multiple brands, profit centers, locations, or product lines, ensuring seamless management of customer service and communication across diverse entities. Many firms operate several disconnected business units under a unified leadership, and Spiraldesk provides a centralized platform to oversee customer service tasks for each unit, even when they adhere to different operational procedures. Each of these business units may employ various applications, such as a CRM system, to optimize their workflows. Users can classify support tickets based on numerous criteria, including brands, products, companies, locations, or clients, all accessible through a single, integrated interface. The platform also supports the creation of customized filters for both web and mobile access, while allowing users to tag tickets by subject, content, customer, and other attributes, guaranteeing swift retrieval with minimal effort. This adaptability not only boosts collaboration among teams but also ensures that all customer inquiries are resolved promptly and effectively, ultimately enhancing the overall customer experience. Additionally, the intuitive design of Spiraldesk encourages teams to engage with the system regularly, reinforcing their commitment to excellent service.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
DeepL
Google Translate
Microsoft Translator
Salesforce

Integrations Supported

Amazon Web Services (AWS)
DeepL
Google Translate
Microsoft Translator
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$350 per month
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

1440

Date Founded

2018

Company Location

United States

Company Website

www.1440.io/translation-studio/

Company Facts

Organization Name

Spiraldesk Holdings

Company Location

India

Company Website

www.spiraldesk.com

Categories and Features

Translation Management

Billing & Invoicing
CRM
Collaboration
For Software
For Websites
Localization Automation
Machine Translation
Marketing Management
Order Management
Permission Management
Project Tracking
Quality Control
Quotes / Estimates
Resource Management
Terminology Management
Translation Analytics
Translator Database
Version Control
Workflow Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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