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What is Trend Micro PortalProtect?

Many organizations utilize Microsoft SharePoint to facilitate instant collaboration between employees, partners, and clients. SharePoint's capabilities extend beyond simple content storage, enabling teams to create collaborative sites, design intranet and extranet portals, and engage through wikis, blogs, and social networks. Although these dynamic collaborative environments can significantly boost productivity, they also introduce heightened security risks, especially when external users are granted access. To combat these vulnerabilities, Trend Micro PortalProtect offers a tailored protective layer that shields against malware, harmful links, and various threats that SharePoint administrators might overlook. Its advanced web reputation technology effectively blocks malicious links from entering your web portals, while its comprehensive content filtering system thoroughly examines both files and web components within SharePoint to ensure a secure environment. This two-pronged strategy not only bolsters security measures but also promotes a greater sense of confidence when utilizing SharePoint's collaborative tools. As a result, organizations can more freely harness the full potential of their SharePoint environments without compromising safety.

What is SP IT Helpdesk?

The SP IT Helpdesk is a multifunctional application tailored for Microsoft Teams and SharePoint, seamlessly combining helpdesk operations, change management, IT asset tracking, a calendar, discussions, and document management within one platform. In contrast to traditional standalone help desk solutions, SP IT Helpdesk offers a unique blend of business process automation and collaborative functionality for teams. Users can take advantage of a self-service MyIT portal that is easily accessible through MS Teams or SharePoint, making ticket submission straightforward while providing access to a rich knowledge base, crucial documents, and training resources. Furthermore, IT staff can access a secure Staff Portal within Microsoft Teams or SharePoint, which acts as a centralized location for managing IT tasks, communications, and documentation efficiently. The platform also includes an integrated Power BI Dashboard that significantly improves visibility and reporting for management, allowing for better-informed decisions and more streamlined operations. This innovative framework not only enhances the efficiency of IT support but also promotes a more interconnected environment for team collaboration and problem-solving. Ultimately, SP IT Helpdesk represents a significant advancement in the way IT services are delivered and managed.

Media

Media

Integrations Supported

Microsoft 365
Microsoft SharePoint
Active Directory
Amazon Web Services (AWS)
Azure Blob Storage
Box
Docker
Dropbox
Google Workspace
IBM Cloud
Kubernetes
Microsoft Azure
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Rackspace OpenStack
Salesforce
ScanMail
Trend Micro Deep Security
VMware Cloud

Integrations Supported

Microsoft 365
Microsoft SharePoint
Active Directory
Amazon Web Services (AWS)
Azure Blob Storage
Box
Docker
Dropbox
Google Workspace
IBM Cloud
Kubernetes
Microsoft Azure
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Rackspace OpenStack
Salesforce
ScanMail
Trend Micro Deep Security
VMware Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15 per user per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Trend Micro

Date Founded

1989

Company Location

Japan

Company Website

www.trendmicro.com/en_us/business/products/user-protection/sps/email-and-collaboration/portalprotect-forsharepoint.html

Company Facts

Organization Name

SP Marketplace

Date Founded

2012

Company Location

United States

Company Website

www.spmarketplace.com/sharepoint-helpdesk.html

Categories and Features

Cloud Security

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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