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What is Trust+?

Trust+ is a cutting-edge solution for call recording that enables recordings to be shared directly with callers, enhancing convenience and fostering transparency. This service not only builds trust but also provides a substantial competitive edge in the industry. Integrated smoothly with your IVR system, Trust+ allows callers the choice to record their conversations with the contact center. When they opt for this feature, the conversation is securely archived within the Trust+ platform, and the caller is promptly informed via SMS about how to access their recording easily. Ideal for any business focused on delivering exceptional customer service, Trust+ is applicable across various sectors including telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare. This multifunctional tool not only improves the overall customer experience but also deepens the connection between service providers and their clients, ultimately leading to greater customer satisfaction and loyalty. By prioritizing such innovative solutions, organizations can significantly elevate their service standards and differentiate themselves in a competitive market.

What is RECITE?

We recognize the importance of having the ability to record and listen to calls in a manner that suits your needs. Therefore, our RECITE recording solution is equipped with 80 customizable widgets and dashboards, offers 100 different levels of replay permissions, features 8 recording modalities, includes 50 adjustable and pre-set reports, and provides 4 types of built-in storage options. Furthermore, it boasts screen recording of the agent's desktop that is synchronized with audio, giving a comprehensive perspective on customer interactions. Additionally, our Quality Management tool is tailored for quality assurance, allowing for the evaluation of employee performance, ensuring adherence to company standards, and boosting staff productivity. The Customizable Dashboards enable various users, including agents, supervisors, and administrators, to efficiently track real-time metrics. On top of that, our web-based storage makes it easy and secure to share files via email in .WAV format, which enhances collaboration among team members. With these extensive features, our solution not only enhances communication processes but also significantly elevates the overall quality of service provided by organizations. Ultimately, it ensures that businesses can adapt and thrive in an ever-evolving landscape of customer interactions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ServeMeBest

Date Founded

2013

Company Location

Bahrain

Company Website

www.servemebest.com/products/trustplus/

Company Facts

Organization Name

Numonix

Date Founded

2013

Company Location

United States

Company Website

numonixrecording.com

Categories and Features

Call Recording

Archiving
Call Sharing
Instant Retrieval
On-Demand Recording

Customer Service

Not specified

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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