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What is TypeGenie?

Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.

What is Talent Genie?

Talent Genie serves as your personalized recruitment assistant, leveraging cutting-edge Artificial Intelligence to enhance the hiring process. By utilizing a blend of Linguistic Pattern Recognition and various AI techniques, our platform empowers seasoned recruiters to significantly decrease the time they spend on candidate selection and shortlisting. Imagine what you could achieve with an additional 60 hours each month; thanks to our AI capabilities, screening can be accomplished in a fraction of the time typically required. On average, recruiters are able to reclaim 60 hours monthly, leading to a more efficient and satisfying user experience. With over 2,500 Job Board integrations at your disposal, you can post job openings for any position across the globe, making it the most extensive integration platform available today. Moreover, our Open API feature allows for a customized recruitment journey by enabling connections with other applications that can enhance your hiring process, such as video interviewing and psychometric assessments. This level of integration not only streamlines recruitment but also ensures that you have access to the best tools available to attract the right talent.

Media

Media

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Oracle Taleo
Salesforce
Thomas International
Vincere
Zendesk
Zendesk Chat
iCIMS

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Oracle Taleo
Salesforce
Thomas International
Vincere
Zendesk
Zendesk Chat
iCIMS

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TypeGenie

Date Founded

2015

Company Location

United Kingdom

Company Website

www.typegenie.net

Company Facts

Organization Name

Talent Genie

Date Founded

2005

Company Location

South Africa

Company Website

talentgenie.co.za

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Recruiting

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Recruitment Marketing

Candidate Relationship Management
Careers Page
Custom Branding
Email Marketing
Internal HR
Marketing Automation
Multi-Channel Marketing
Recruitment Management
Reporting / Analytics
SMS / Text Messaging
Social Recruiting

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