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What is UMAX?

UMAX provides a modern range of customizable solutions designed for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, specifically aimed at utility companies and built on the powerful Microsoft Dynamics 365 framework. Our solutions streamline daily operations by incorporating automation and tailored workflows, supported by actionable analytics and insightful data. By adopting automated processes, simplifying user engagement, and offering customer self-service functionalities, organizations can not only boost efficiency but also significantly cut service expenditures. Additionally, our comprehensive omni-channel capabilities offer organizations a deeper understanding of customer behavior, allowing for proactive customer satisfaction management. With our flexible, highly configurable modular platform that seamlessly integrates with external systems, businesses can enhance their operational efficiency. Furthermore, by tapping into the advanced features of the Microsoft platform, organizations can unlock the full value of their utility data, enabling them to excel in a competitive market while simultaneously improving the overall customer experience. Ultimately, our commitment to innovation ensures that utility companies are well-equipped to navigate the challenges of the future.

What is FOSMS?

We developed the Field Operations Safety Management System, known as FOSMS, to streamline the collection and management of information related to field operations. This innovative solution allows utility personnel to utilize their mobile devices for documenting compliance during safety inspections, reporting field hazards, and managing equipment inspections effectively. The creation of FOSMS was based on thorough research in collaboration with prominent electric, gas, and water utility firms. Following the success of this product, we founded UtilSoft, a wholly-owned subsidiary of Capricorn Systems, dedicated to the marketing and sales efforts of FOSMS. At Capricorn Systems, we take pride in delivering top-notch solutions by implementing efficient processes and assembling skilled teams focused on fulfilling our customer’s requirements. Established in 1991 in the Atlanta Metro Area, our company has consistently showcased its technical skills, specialization in digital services, and innovative approach to product development. Throughout the years, we have broadened our service offerings to include government organizations, insurance companies, and the energy sector, earning a reputation as a reliable partner in these fields. Our dedication to excellence compels us to relentlessly pursue improvements and adapt to the ever-changing needs of our clients, ensuring we remain at the forefront of industry advancements. As we look to the future, our commitment to innovation and client satisfaction will continue to drive our strategic initiatives.

Media

Media

Integrations Supported

Microsoft Dynamics 365

Integrations Supported

Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Itineris

Company Location

United States

Company Website

www.itineris.net/north-america/solutionforutilities/

Company Facts

Organization Name

Capricorn Systems

Date Founded

1991

Company Location

United States

Company Website

capricornsys.com/products-portfolio/fosms/

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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