Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is UMAX?
UMAX provides a modern range of customizable solutions designed for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, specifically aimed at utility companies and built on the powerful Microsoft Dynamics 365 framework. Our solutions streamline daily operations by incorporating automation and tailored workflows, supported by actionable analytics and insightful data. By adopting automated processes, simplifying user engagement, and offering customer self-service functionalities, organizations can not only boost efficiency but also significantly cut service expenditures. Additionally, our comprehensive omni-channel capabilities offer organizations a deeper understanding of customer behavior, allowing for proactive customer satisfaction management. With our flexible, highly configurable modular platform that seamlessly integrates with external systems, businesses can enhance their operational efficiency. Furthermore, by tapping into the advanced features of the Microsoft platform, organizations can unlock the full value of their utility data, enabling them to excel in a competitive market while simultaneously improving the overall customer experience. Ultimately, our commitment to innovation ensures that utility companies are well-equipped to navigate the challenges of the future.
What is Fluentgrid CIS?
Fluentgrid CIS presents a comprehensive, AI-driven Customer Information System that is designed to be both scalable and adaptable, specifically targeting the needs of modern utility companies. This innovative platform facilitates the management of the entire customer experience, from the initiation of services to billing and beyond. By centralizing critical customer information and optimizing essential workflows, Fluentgrid CIS empowers utilities across electricity, water, gas, and thermal sectors to enhance their operational efficiency, improve customer satisfaction, and increase revenue streams. As an exemplary commercial off-the-shelf (COTS) solution, it is tailored for swift implementation to meet the distinct demands of utilities around the world. The system's built-in revenue protection capabilities address challenges such as theft and fraud, handle exceptions, oversee legal matters, and perform energy audits to ensure dependable financial returns. Additionally, it offers features for managing service requests and includes web and mobile self-service options, thereby delivering extensive support to both utilities and their clientele. With its multifaceted functionalities, Fluentgrid CIS is an indispensable resource for contemporary utilities striving to excel in a competitive environment, positioning them to adapt and thrive amidst evolving industry challenges.
Integrations Supported
Microsoft Dynamics 365
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Itineris
Company Location
United States
Company Website
www.itineris.net/north-america/solutionforutilities/
Company Facts
Organization Name
Fluentgrid
Date Founded
1998
Company Location
India
Company Website
fluentgrid.com/fluentgrid-cis/
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management