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What is UMAX?

UMAX provides a modern range of customizable solutions designed for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, specifically aimed at utility companies and built on the powerful Microsoft Dynamics 365 framework. Our solutions streamline daily operations by incorporating automation and tailored workflows, supported by actionable analytics and insightful data. By adopting automated processes, simplifying user engagement, and offering customer self-service functionalities, organizations can not only boost efficiency but also significantly cut service expenditures. Additionally, our comprehensive omni-channel capabilities offer organizations a deeper understanding of customer behavior, allowing for proactive customer satisfaction management. With our flexible, highly configurable modular platform that seamlessly integrates with external systems, businesses can enhance their operational efficiency. Furthermore, by tapping into the advanced features of the Microsoft platform, organizations can unlock the full value of their utility data, enabling them to excel in a competitive market while simultaneously improving the overall customer experience. Ultimately, our commitment to innovation ensures that utility companies are well-equipped to navigate the challenges of the future.

What is Gigawatt AI?

Gigawatt AI presents a tailored software suite aimed at meeting the specific needs of regulated utility companies. This comprehensive suite encompasses modules for various functions, including Customer, Revenue, Service, Procurement, Power, and Market, all seamlessly integrated through an AI-driven Utility Data Fabric. Utilities can choose to adopt these modules incrementally, allowing for integration with existing customer data, enterprise resource planning, and operational systems, thus enhancing established workflows without the need for a complete transformation of core technologies. Founded by experts in utility management and AI development, and informed by feedback from prominent utilities nationwide, Gigawatt ensures a secure, governed, and scalable implementation of AI technologies in utility operations. This strategy not only revitalizes utility practices but also enables companies to utilize data more effectively, leading to enhanced decision-making capabilities. Ultimately, Gigawatt AI positions utilities to thrive in an increasingly data-driven landscape.

Media

Media

Integrations Supported

Microsoft Dynamics 365

Integrations Supported

Oracle Utilities
Power BI Embedded

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Contact for pricing
Enterprise licensing based on selected modules, deployment model, and implementation scope. Contact Gigawatt for a tailored proposal.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Itineris

Company Location

United States

Company Website

www.itineris.net/north-america/solutionforutilities/

Company Facts

Organization Name

Gigawatt AI

Date Founded

2025

Company Location

United States

Company Website

gigawatt.ai/

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Customer Management
Electricity
Natural Gas
Water

Categories and Features

Utility Management Systems

Billing & Invoicing
Customer Management
Demand Planning
Electricity
Service Call Management
Work Order Management
Workforce Management

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