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What is UMAX?

UMAX provides a modern range of customizable solutions designed for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, specifically aimed at utility companies and built on the powerful Microsoft Dynamics 365 framework. Our solutions streamline daily operations by incorporating automation and tailored workflows, supported by actionable analytics and insightful data. By adopting automated processes, simplifying user engagement, and offering customer self-service functionalities, organizations can not only boost efficiency but also significantly cut service expenditures. Additionally, our comprehensive omni-channel capabilities offer organizations a deeper understanding of customer behavior, allowing for proactive customer satisfaction management. With our flexible, highly configurable modular platform that seamlessly integrates with external systems, businesses can enhance their operational efficiency. Furthermore, by tapping into the advanced features of the Microsoft platform, organizations can unlock the full value of their utility data, enabling them to excel in a competitive market while simultaneously improving the overall customer experience. Ultimately, our commitment to innovation ensures that utility companies are well-equipped to navigate the challenges of the future.

What is PenguinData?

Our intuitive, online Workforce Management Software adopts a modular design, empowering you to choose the functionalities that align with your specific business requirements. With a dependable, interconnected data center, we prioritize the security of your information while significantly reducing the potential for downtime. Opting for PenguinData means you have a committed partner; our expert team serves as an extension of your own, providing ongoing technical assistance and training. While our results speak for themselves, we invite you to read testimonials from our pleased clients. We recognize the distinctive challenges you encounter, as we have faced similar hurdles throughout our journey. Effectively overseeing a workforce with its varied demands can be quite challenging, yet we are ready to confront those challenges directly, simplifying personnel management across all areas of the mobile service sector. From the initial entry of work orders to the final stages of invoicing and payroll processing, we thoroughly address all your requirements, ensuring a smooth operational flow for your business. Our steadfast commitment to your success remains strong, and we are devoted to helping you excel in a competitive environment. Additionally, our versatile software adapts to evolving business needs, ensuring that you are always equipped to meet future challenges.

Media

Media

Integrations Supported

Microsoft Dynamics 365

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Itineris

Company Location

United States

Company Website

www.itineris.net/north-america/solutionforutilities/

Company Facts

Organization Name

PenguinData Workforce Management

Company Website

www.penguindata.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Customer Management
Electricity
Natural Gas
Water

Categories and Features

Utility Management Systems

Workforce Management

Workforce Management

Contractor Management
Performance Appraisal
Scheduling

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