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What is UMU?

Enhance your organization's productivity with a technology-driven, AI-empowered performance-learning platform. In an environment fueled by artificial intelligence, you have the ability to train, upskill, and mentor your sales team, leading them to achieve remarkable success and excellence. This innovative approach will convert your organization into a high-performance powerhouse that consistently surpasses its targets and generates impressive results. Leverage our AI-driven solution to scale training for sales teams, deliver remarkable presentations, and deepen their understanding of product knowledge, features, advantages, and benefits (FABs), all while adhering to industry best practices. Your trainers and subject matter experts can quickly and efficiently produce impactful video training courses at scale, making the learning process both streamlined and effective. By incorporating real-world practice scenarios, instant coaching, and focused feedback on critical business behaviors, your organization will gain mastery in essential conversation skills crucial for business success. Additionally, UMU's customized solutions align with your specific industry needs, enabling you to significantly boost both performance and productivity throughout your organization. Ultimately, investing in this innovative training platform will position your teams for long-term growth and adaptability in a rapidly evolving market.

What is Cresta?

Revolutionize team effectiveness by leveraging live prompts that offer optimal responses for each customer interaction. Within any team, some members consistently showcase higher productivity and efficiency levels than their peers. Cresta’s cutting-edge AI technology recognizes the distinctive tactics used by these top performers and delivers real-time coaching to spread these effective practices across the team. As a result, a subject matter expert is effectively available at every customer engagement. Cresta's powerful AI platform continually adapts and enhances its strategies across different channels and situations to improve team dynamics. This leads to significant improvements in compliance and overall team performance, thanks to immediate assistance and personalized coaching based on insights from your leading performers. By scrutinizing every conversation, Cresta evaluates agent performance and uncovers coaching opportunities, allowing managers to devote more time to developing talent instead of just reviewing transcripts. This groundbreaking strategy guarantees that every team member can access the collective expertise of their most successful colleagues, creating a collaborative environment for continuous improvement. Ultimately, this fosters a culture of excellence that permeates the entire team.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Five9
Genesys Cloud CX
Operata
Salesforce
Twilio

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Five9
Genesys Cloud CX
Operata
Salesforce
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

$999 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UMU

Company Location

United States

Company Website

www.umu.com

Company Facts

Organization Name

Cresta

Date Founded

2017

Company Location

United States

Company Website

cresta.com

Categories and Features

Course Authoring

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Learning Management Systems (LMS)

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

Microlearning

Adaptive Learning
Asynchronous Learning
Built-In Course Authoring
Content Library
Evaluation Management
Gamification
Leaderboards
Progress Tracking
Quizzes
Rewards Management

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Natural Language Generation

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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