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What is UXprobe?

Our methodology centers on placing your users at the core of every step of the design process. We emphasize the importance of collecting comprehensive feedback to guarantee that our solutions are truly advantageous. By working in close partnership with your product team, we implement a lean and agile approach, allowing us to swiftly produce validated solutions. Our focus is on using time effectively to meet established goals, as we prefer addressing challenges over engaging in unproductive activities. To better understand the issues we face and evaluate the suggested solutions, we conduct individual interviews with all stakeholders. The user requirements we define are in harmony with the needs of your users while also aligning with your broader business objectives. You will receive a prototype that closely mimics a beta version of the final product, created using tools such as Axure RP to emphasize user interactions. For the creation of visual elements, we leverage design applications like Sketch, Adobe XD, and Figma. Furthermore, we prioritize validating our solutions with future users, ensuring that we include individuals with impairments to gather more diverse feedback. This commitment not only helps us develop effective solutions but also guarantees that we create accessible products that can reach a wider audience. The ultimate goal is to foster an inclusive design process that benefits everyone involved.

What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Media

Media

Integrations Supported

Integrations Supported

AccessOwl
Airtable
Feefo
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Intercom
Jira
Magellan AI
Microsoft Teams
Slack
Surfside
SurveyMonkey
Trello
WON
X (Twitter)
Zapier
Zendesk

API Availability

API Availability

Pricing Information

$250 one-time payment
Free Version
Free Trial Offered?

Pricing Information

$29/user/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

UXprobe

Date Founded

2013

Company Location

Belgium

Company Website

www.uxpro.be

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Categories and Features

User Research

Not specified

UX

Not specified

Categories and Features

Experience Management

Not specified

Insight Engines

Not specified

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Sentiment Analysis
Text Analytics
User Research Analysis

Text Analytics

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Usability Testing
User Research

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