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What is UXprobe?
Our methodology centers on placing your users at the core of every step of the design process. We emphasize the importance of collecting comprehensive feedback to guarantee that our solutions are truly advantageous. By working in close partnership with your product team, we implement a lean and agile approach, allowing us to swiftly produce validated solutions. Our focus is on using time effectively to meet established goals, as we prefer addressing challenges over engaging in unproductive activities. To better understand the issues we face and evaluate the suggested solutions, we conduct individual interviews with all stakeholders. The user requirements we define are in harmony with the needs of your users while also aligning with your broader business objectives. You will receive a prototype that closely mimics a beta version of the final product, created using tools such as Axure RP to emphasize user interactions. For the creation of visual elements, we leverage design applications like Sketch, Adobe XD, and Figma. Furthermore, we prioritize validating our solutions with future users, ensuring that we include individuals with impairments to gather more diverse feedback. This commitment not only helps us develop effective solutions but also guarantees that we create accessible products that can reach a wider audience. The ultimate goal is to foster an inclusive design process that benefits everyone involved.
What is Dovetail?
Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.
Integrations Supported
Facebook
Feefo
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Intercom
Jira Work Management
Magellan AI
Integrations Supported
Facebook
Feefo
Freshdesk
GitHub
Gmail
Google Analytics
Google Forms
Intercom
Jira Work Management
Magellan AI
API Availability
Has API
API Availability
Has API
Pricing Information
$250 one-time payment
Free Trial Offered?
Free Version
Pricing Information
$29/user/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UXprobe
Date Founded
2013
Company Location
Belgium
Company Website
www.uxpro.be
Company Facts
Organization Name
Dovetail Research
Date Founded
2017
Company Location
Australia
Company Website
dovetail.com
Categories and Features
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Categories and Features
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Insight Engines
AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research