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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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gPanelThrough gPanel's centralized user management system, administrators gain comprehensive access and control over all user data and configurations. This platform includes robust security features that instill confidence in data protection. The user-friendly design of gPanel simplifies navigation, allowing for a more efficient workflow by minimizing time spent searching for information. With its advanced administrative capabilities, adding, removing, suspending, and de-provisioning users is a straightforward process. Administrators can effortlessly manage documents, groups, sites, and email configurations with just a click. Unlike Google Workspace, which offers limited administrative control over documents in Google Drive, gPanel equips administrators with the ability to perform full text searches and manage text permissions for any Drive document owned or created by users within their domain. Additionally, they can seamlessly transfer ownership of Google Docs. This comprehensive management solution empowers administrators to handle their domain with assurance and efficiency. By automating tedious tasks, gPanel enables admins to focus on more strategic initiatives, ultimately enhancing productivity across the organization.
What is UltraGranular?
UltraGranular improves the detail of your current PPC search ad campaigns, simplifying the process of reviewing search terms and pinpointing negative keywords. This optimization often results in better click-through rates (CTR) and higher conversion rates. Users frequently uncover additional negative keywords even more than a year after they start using our platform. In addition to identifying negative keywords, UltraGranular provides recommendations for callout ad extensions and sitelinks that can further boost CTR. After identifying negative keywords, PPC agencies and campaign managers can easily generate professional PDF reports for their clients, outlining the work done along with potential savings and optimization percentages. Importantly, there is a free version available that doesn’t require any signup, and all pro accounts come with a free trial period, allowing users to experience the tool's features. This flexibility positions UltraGranular as an excellent choice for anyone aiming to take their PPC strategies to the next level, making it accessible for both beginners and seasoned professionals alike.
What is TEA Software?
We focus on pinpointing the most impactful keywords, automating your AdWords bid optimization, safeguarding against click fraud, and outperforming all pay-per-click competitors in the industry. Our methodology includes a thorough evaluation of visitor interactions on your website before they make purchase decisions, leading to improvements on your site itself, not just in your advertising.
TEA Software is designed for businesses that value the quality of their web traffic; it functions as a tool for managing traffic quality while providing essential insights into click traffic effectiveness. In contrast to conventional analytics tools, TEA Software assigns a threat score to every visitor and a separate engagement score for authentic users. This cutting-edge tool can identify invalid traffic and trace its source, granting you immediate access to comprehensive and actionable information that streamlines decision-making and optimizes your advertising returns. In addition, TEA Software enables you to focus your marketing strategies on attracting high-quality traffic, which significantly boosts your online visibility and profitability, encouraging sustained growth. With TEA Software, businesses can make informed choices that align their advertising spending with genuine user engagement.
Integrations Supported
Google Ads
API Availability
Has API
API Availability
Has API
Pricing Information
$47 per month
Free Trial Offered?
Free Version
Pricing Information
$29 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UltraGranular
Date Founded
2022
Company Location
Canada
Company Website
www.ultragranular.com
Company Facts
Organization Name
Tea
Date Founded
2007
Company Location
United States
Company Website
www.teasoftware.com
Categories and Features
PPC
A/B Testing
Account Alerts
Analytics / ROI Tracking
Bid Management
Budget Management
Campaign Management
Conversion Tracking
Google / Bing Ads
Keyword Research Tools
Keyword Tracking
Landing Pages / Web Forms
URL Builder
Search Engine Marketing (SEM)
A/B Testing
Account Alerts
Analytics / ROI Tracking
Bid Management
Budget Management
Campaign Management
Conversion Tracking
Google / Bing Ads
Keyword Research Tools
Keyword Tracking
Landing Pages / Web Forms
URL Builder
Categories and Features
PPC
A/B Testing
Account Alerts
Analytics / ROI Tracking
Bid Management
Budget Management
Campaign Management
Conversion Tracking
Google / Bing Ads
Keyword Research Tools
Keyword Tracking
Landing Pages / Web Forms
URL Builder
Search Engine Marketing (SEM)
A/B Testing
Account Alerts
Analytics / ROI Tracking
Bid Management
Budget Management
Campaign Management
Conversion Tracking
Google / Bing Ads
Keyword Research Tools
Keyword Tracking
Landing Pages / Web Forms
URL Builder