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What is Umnico?
A comprehensive omnichannel messaging solution unites 25 different business messengers, social media platforms, and more into a single chat center. Additionally, it features an automated customer relationship management system designed to enhance both sales and customer support efficiency by utilizing the same resources. This integration ensures a seamless communication experience for businesses and their clients alike.
What is Sentiment?
Presenting an all-encompassing customer service messaging platform crafted to enhance your client interactions. When your clients have questions and your capacity is stretched, we are poised to help you take back control of the situation. Become part of a vast community of users from the most innovative companies worldwide. Our platform empowers you to oversee all customer communications through a singular, unified inbox. Real-time conversations from chat, email, social media, reviews, and messaging are seamlessly integrated and managed in one cohesive interface. By utilizing AI-driven bots to handle repetitive inquiries, your customer service representatives can dedicate their efforts to delivering prompt and effective support through a streamlined inbox designed for maximum efficiency. The platform cultivates a messaging-centric environment, replacing the traditional, impersonal email and ticket systems. Each channel is transformed into a more interactive messaging experience, enhancing satisfaction for both your clientele and your team. Effortlessly manage social messaging platforms such as Facebook and Twitter, including both public and private messages, along with web chat and Messenger channels like Line, all within shared inboxes, while intelligently routing conversations among your online team to ensure the quickest response times. As a result, your customer service can truly excel in a modern, interconnected landscape, creating a more positive experience for everyone involved. Furthermore, the intuitive design of the platform ensures that teams can collaborate effectively, leading to improved outcomes and stronger customer relationships.
Integrations Supported
Facebook
Instagram
WhatsApp
Bitrix24
Discord
Facebook Messenger
Kommo
Telegram
Integrations Supported
Facebook
Instagram
WhatsApp
Azure Marketplace
LinkedIn
API Availability
Has API
API Availability
Pricing Information
$7 per month
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Umnico
Date Founded
2018
Company Website
umnico.com
Company Facts
Organization Name
Sentiment
Date Founded
2014
Company Location
United Kingdom
Company Website
www.sentiment.io
Categories and Features
Customer Communications Management
Chat / Messaging
Multi-Channel Communications
Personalization
Template Management
Live Chat
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Customer Service
Live Chat
Social Media Integration